Black Cab Delivery Service

Driver Standard Operating Policy (SOP)  

This SOP is for use by drivers who will be providing delivery services to customers using the Gett App.  This involves a point to point service only. The aim is to provide guidance for drivers providing delivery services.

Before providing services

  1. Drivers need to confirm that they are insured to undertake delivery services in their Black Cab. 
  2. By accepting a delivery order, drivers are confirming that they have the appropriate insurance in place for the service they are offering.
  3. Drivers may obtain additional insurance through their insurance provider to cover the items they will be transporting.
  4. Drivers are agreeing that the package is their responsibility whilst they are providing the delivery service. 

Accepting the order

  1. Driver will be presented with an offer for a delivery order.  a. The offer will display the service [Delivery] and the pickup and drop-off address.
  2. Upon accepting the offer drivers should drive to the pick-up location using the fastest route to their knowledge.


  1. Upon arriving at the pickup location the driver should press arrived and call the customer using the Pickup customer contact details. 
  2. The driver can then agree with the customer where the package will be left ensuring both driver and customer are a two meter distance apart. 
  3. Each customer is allowed two minutes free waiting time. After two minutes the driver can turn the meter on.

Pickup Customer not responding

  • Attempt to call the passenger, If the customer does not answer and you’re able to do so, please ring the doorbell. If no contact is established, please call the customer care team to make one final attempt.
  • Leave a message alerting the customer to your arrival. 
  • Repeat the process. 
  • After 5 minutes the app will allow you to cancel the ride. 


  1. Upon arrival at the dropoff location call the Drop off customer contact details available in the app. 
  2. Agree with the customer where the package should be left ensuring both passenger and driver remain two meters apart. 
  3. If there is no response the driver can check the order notes for specific details on where the delivery should be left. 
  4. Once the parcel has been delivered the driver should press “end journey” to complete the order and enter the meter amount.

Drop off Customer not responding and no “Leave Safe” instructions

  1. Try calling the customer drop-off contact details displayed in the app. 
  2. Leave a message alerting the customer to your arrival.
  3. Repeat the process. 
  4. Try calling the customer pickup contact details displayed in the app and agree where the delivery should be left.
  5. Contact Customer experience if neither the pickup or dropoff customers are responding.

Guidance for handling deliveries 

The maximum weight for packages being delivered should be no heavier than 20kg however, it is important that you adopt good practice when handling the packages to avoid injury. 

YYou are entitled to reject a delivery based on the weight and size. 

For more information please visit the NHS website here;

  1. Think before you lift
  2. Keep the load close to the waist
  3. Adopt a stable position
  4. Ensure a good hold on the load
  5. Do not bend your back when lifting
  6. Do not bend the back any further while lifting
  7. Do not twist when you lift
  8. Look ahead
  9. Move smoothly
  10. Know your limits
  11. Lower down, then adjust