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Take a look at our FAQs or get in touch if you can’t find what you’re looking for
Gett is the easy-to-use, on-demand taxi app you can use to book a licensed black cab in London and 24 other UK cities. Available on iPhone and Android, Gett is the UK’s highest-rated taxi app.
If you’re in the UK, you can use Gett in most major UK cities — including London, Edinburgh, Manchester, Glasgow, Coventry, Reading and Bournemouth.
Gett is geared for the business professional. Ride in comfort whether it’s private, on-demand, for work, or pre-booked. You can also order 6-seater black cabs to your door — perfect for teams and group events — plus a range of standard and executive cars with your business account. Click right here to learn more about how Gett could save your business time, money, and create happier teams on the road.
You can download the Gett Rider app on any iOS and Android devices. Access the app from your phone here: uk.gett.com. Make sure you have the latest version of the app — we’re constantly updating our features and adding new releases.
It’s simple. Open the App Store or Google Play on your mobile device, and type ‘Gett’ in the search menu bar. When the app is installed, tap ‘Open’. Once you’re in the Gett app, tap ‘Sign in’ if you already have an account, or tap ‘Register’ to create a new one.
Your safety is our priority. We only work with licensed black cabs and Hackney Carriages, which are fully regulated by Transport for London (in London), and the local councils in all other UK cities.
All Gett drivers undergo thorough CRB and medical checks. We talk to our drivers on a weekly basis, making sure they comply with the most TFL rules and regulations — providing the safest service possible.
NOTE: There are also Gett Delivery FAQs for B2C customers on the website now. See here.
Of course! All black cabs and Gett Taxis in London are wheelchair accessible, as are most of our cabs in other UK cities. We’d always suggest you pop in a note to your driver on the booking screen, or give them a call when your cab is in route, to notify them — especially if you need help boarding. Disabled passengers can register for priority taxi bookings with Gett via the app assist-Mi, which is downloadable for iOS or Android. In addition, we have a dedicated ride option for disabled passengers and wheelchair users – wheelchair accessible vehicles (WAV) offer an additional minute of free waiting time to accommodate loading/unloading the wheelchair etc. Simply select WAV from the menu bar.
While we may love them all, some drivers may not. When ordering, mention in the notes that you are bringing a pet — drivers who can’t pick up pets will know not to accept your request. As long as your pets are clean and safe our drivers are very accommodating!
Using the App
Easily. Just open the app, and your pickup location should be automatically displayed if your mobile data or WiFi is switched on. Tap the ‘Where to?’ box to search for your drop-off location, drag the pin to where you are, or use the magnifying glass on the bottom right to search for other popular places nearby. Once you’ve got the right location, tap to select it. This takes you to the next screen.
Select your ride option from the scroll bar, and choose to book your ride for now or later. Add any special requests in the ‘Note to driver’ field. Once you’re done, tap the ‘Order now’ field, and watch your cab make its way to you in real-time on the map.
Yes, you can pre-book a Gett Taxi. You can set your pickup time from one hour all the way up to two weeks in advance, with our future booking feature in the app. After you’ve set your pickup address, just tap ‘Book a future ride’ on the next screen. Then change the date for when you want your ride. We will start looking for a ride for you 10 minutes before your booking automatically, so you don’t need to.
Of course! For London airport transfers, you’ll also get 15 minutes free waiting time, with the meter charging 50p per minute thereafter on fixed fares. If your ride is by the meter, the meter will start after the first 15 minutes, or when you arrive at your cab and the ride starts — whichever comes first. Please note — a change in destination or additional stop points are not covered by airport fixed prices and the taximeter will apply. If you’re booking a Gett Taxi to/from the airport outside of London, prices are on the meter, with 2 minutes free waiting time before the meter starts. Gett taxis have plenty of room for your luggage, but if you’d like to ensure more space you can book a larger 6 seater taxi.
First, try checking if your device’s location settings are switched on. You can also type in the address manually, or drag the pin to exactly where you are. If you’re still having trouble, chat to our 24/7 customer care team via our in-app live chat. They’ll be able to help you out in no time.
Save time and typing by adding your favourite locations. Simply tap the magnifying glass or ‘Where to?’ field, and select ‘favourites’ from the middle field to add your go-to locations. Your saved shortcuts will be available every time you ride — so you can get going faster. Handy, right? You can also add your home and work location separately.
Through the app. You can call your driver by hitting the telephone icon in the app once your cab is booked. If you need to contact your driver after the ride has ended, you can get in touch with our 24/7 customer care, who will make contact for you.
Not at the moment. Currently, you can only request one taxi from a single account. If other people in your group don’t have the Gett app on their phone, you can invite them to download it from the menu — and you’ll both be eligible for our Invite Friends promotion where new riders get money off their first ride and you earn credit towards your next.
Just fill out the ‘Note to driver’ field in the app before booking. Your driver will see all of your requests
once assigned. Feel free to give your driver a call once you’ve booked if you’d rather speak to them directly.
If you have to, you can cancel your cab in the app using the ‘Cancel ride’ button. However, please remember that cancelling your cab three minutes or more after your driver is already on the way may incur a fee. For more details, please see our cancellation policy.
There’s no need to panic. Your past Gett rides and driver’s details stay stored in your ‘rides’ list. If you can’t get through to the driver, you can chat to our 24/7 customer care team via our in-app live chat. They will try and help get your item back to you.
Our customer care team is available 24/7 to answer any questions. Simply tap the ‘Chat with us’ tab in the Gett app menu and you’ll be chatting with a friendly agent in seconds. You can also reach us on 0207 397 4300.
The servers we use are world-class. All data is kept within highly secure facilities and is protected by extensive network and security monitoring systems. We do not share your data with anyone – everything is kept safe on our secure servers.
You must be at least 18 years of age to book a ride with Gett. Passengers under 18 must be accompanied by a parent or guardian.
Start by tapping the ‘settings’ button in the menu bar inside the app. Scroll down until you find ‘Notification Settings’. Open this option, and drag the toggles for ‘News and Special Offers’ to edit your preferences. To unsubscribe from SMS, text STOP to +447830354265 (Msgu0026data rates may apply). Keep in mind, we won’t be able to send you any promotions or updates on our new features if you choose to opt-out.
After entering your pickup and drop-off locations, tap the button above the taxi carousel to switch between ‘Private Ride’ and ‘Business Ride’. If you don’t have a business account but would like to open one, don’t hesitate to contact us at email@example.com.
If you invite your friends to join Gett, we’ll reward you with free credit. Tap the parcel icon in the app to share your unique code with friends. When they take their first ride using your code, you’ll get free credit. Your friends also get a discount off their first ride. The more friends you invite, the more you can ride for free. Invite friends is valid for credit card payments only, and credit varies by location.
The Gett app is free to download and there are no hidden costs. You only pay what the taxi meter displays. To help rides go smoothly during peak travel times, Gett monitors and boosts the robustness of our platform and teams as necessary. Gett’s high demand fee is charged during these times of high demand to help us maintain a high quality of service. You’ll always see the fee estimation upfront before you place your order, and also on your receipt. Rest assured, you’re still getting the highest-rated drivers in town for the fairest prices. Pay for your ride seamlessly by card through the app.
If you’re catching a Gett Taxi in Coventry, you can choose between running the taxi meter or a fixed fare.
A fixed fare means you’ll always see the final price of the fare upfront, before you place your order.
All passengers also get two minutes free waiting time — if your cab arrives and you’re not quite ready, your driver won’t start the meter until 2 minutes have passed. If you cancel your cab three minutes or more after your driver is already on the way, our cancellation policy applies. See Gett’s cancellation policy here.
Taximeter fares are regulated, reviewed and set by Transport for London and the local councils in all other UK cities.
All our rides are paid by the taxi meter, unless in Coventry where you can choose a fixed fare. However, you can see an estimate before you order in London and Edinburgh. All in-app meter based estimates are a best estimate of the final price including any fees and discounts.
We estimate the meter fare by considering current traffic data and expected distance, together with the taxi meter rates at that time of day. However, the final price may be outside of the estimate due to factors out of our control, such as unforeseen congestion, the driver’s choice of route, your preferred route, weather, additional stops and/or diversions. The estimate is a guide only, and not a guarantee. Unfortunately, if the final fare is outside of the estimate, we are unable to provide a refund for any difference.
Yes! If you want to tip your driver, you definitely can. Just use the AutoTip feature in the app. You will need to add your debit or credit card in the app to use this feature. Go to ‘Payment Settings’ and adjust your AutoTip amount, which will be added automatically after every Gett ride when paying by card. Just be mindful that you can only add or adjust your AutoTip amount before your trip starts. Our drivers receive 100% of every tip you give.
To help rides go smoothly during peak travel times, Gett monitors and boosts the robustness of our platform and teams as necessary. Gett’s high demand fee is charged during these times of high demand to help us maintain a high quality of service. You’ll always see the fee estimation upfront before you place your order, and also on your receipt. And rest assured, you’ll still get the highest-rated drivers in town for the fairest prices. The meter fare will show at the top of your receipt, and the total included high demand will show at the bottom.
Yes, this applies to all customers riding on their private account.
Gett’s high demand fee are charged to all users and estimation upfront before booking. To help rides go smoothly during peak travel times, Gett monitors and boosts the robustness of our platform and teams as necessary. Gett’s high demand fee is charged during these times of high demand to help us maintain a high quality of service, and so we will not be able to refund the amount.
We’re a cashless app to make payments as simple as possible. To register your card, go to the menu on the top left corner of your screen in the app. Tap ‘payment settings’ and then choose ‘add debit/credit card’. All your rides will then be charged to that card — so you can hop in, hop out, and get receipts sent straight to your inbox. You’ll never have to worry about stopping at the cashpoint to pay for your cab.
To add a new card, go to your in-app menu tap ‘Payment Settings’. Then tap ‘Add Credit Card’. Finally, enter your new card details and tap ‘Save’.
Remember, always check that you’ve selected the card you prefer to pay with — we will try to take payment from this card automatically when you ride with us.
Open the menu and select ‘Coupon Code’. Enter your code and click ‘add’. Your account will be credited, and your next ride will automatically redeem this code, before charging your card. Coupon codes only work when paying by card, so make sure you’ve registered your card in the app before you ride.
You can find details of your previous orders and how much you were charged in the ‘Rides’ section, under the menu in the Gett app. You can also see a breakdown of your fare in the e-receipt sent directly to you.
If you believe your fare was charged incorrectly, contact our 24/7 customer care through the app menu —please have the details of your request ready including your ride order ID.
To clear an outstanding balance, simply attempt to make another booking by pressing ‘set pickup’. You will be directed to a payment page where you can clear your outstanding balance. As always, our customer care team is available 24/7 through the app if you need help.
SCA payment security
On March 14th 2022, the UK rolled out a new directive of its Payments Service Regulation 2017. This is designed to enhance the security of card payments across the UK and EU, and offer further protection against fraud. The new regulations introduce a new level of security called SCA (Strong Customer Authentication).
SCA is another layer of card security, meaning that some card transactions will now require additional authentication. This procedure will be carried out by your card’s issuing bank, using 3D-Secure verification.
Authentication will be required from time to time, usually after registering a new card. The frequency of these authentications will depend on the decision of your bank. So, when you order a Gett ride, there’s a chance you may need to verify your identity.
If your bank decides that a verification should take place, it could come in various forms. Common options include a one-time passcode sent via SMS, or an identity verification via your banking or credit card app.
The regulation impacts all issuing banks in the UK and the EU – your bank may already have been in touch. We recommend you have a read through any communications received (they probably included terms like ‘SCA’ or ‘3D Secure’) and action any required steps as soon as you can. To make the authentication process easy and successful, we recommend checking that your bank has your correct contact details.
The new authentication process is processed by payment institutions with the highest level of PCI DSS compliance.
You will receive an indication about the failed authentication process on the screen from your bank. If this happens, we recommend trying again, choosing a different payment method or contacting your bank.
Some reasons might include:
– You typed your authentication code in wrong
– You cancelled the authentication process while it was in progress
– You didn’t receive an SMS from your bank
– The process timed out as the authentication wasn’t performed in time
Your bank can ask for authentication whenever it chooses; however, we will try to simplify the process as much as we can.
Still have questions?
You can chat live with customer support through the Gett app