This is the cancellation policy for Consumer Taxi Services referred to in our User Terms of Service.
Cancellation by the Customer
- You may cancel your Booking without charge within 2 minutes from the time a Driver was assigned to the Booking and began the journey to the pick-up location. After the 2 minute grace period, a cancellation fee of £7 will apply.
- For future Bookings, a cancellation fee of £7 will apply if you cancel your Booking less than 10 minutes before the scheduled pick-up time.
- Note: You will not be charged a cancellation fee if you cancel your Booking when your driver is running more than 5 minutes behind the estimated time of arrival shown in the app (or, for future Bookings, more than 5 minutes behind the scheduled pick-up time).
Cancellation by the Driver
- A cancellation fee of £7 will be payable where the Driver cancels your Booking after arriving at the pick-up location and waiting for at least 5 minutes.