These General Terms & Conditions, including the policies and other documents expressly referred to within them (collectively, these Terms) have effect from: 17 June 2025
The current version of these Terms may always be found at the following web address: https://www.gett.com/uk/legal/drivers/terms-and-conditions/
The previous version of these Terms that was in force prior to the date above may be found at: https://www.gett.com/uk/legal/drivers/prior-terms-and-conditions/
1. THESE TERMS
1.1 What these Terms cover. These are the terms and conditions on which we will provide technology services to eligible Drivers via the Gett UK driver mobile application (as further described below, the Gett Platform), together with any ancillary services expressly described in these Terms. The following additional documents are incorporated in, and form part of, these Terms:
(a) Privacy Policy (see clause 20 regarding Data Protection below);
(b) Driver Fees & Rates Policy;
(c) Driver FAQ; and
(d) any other policies or terms relating to Drivers as published on our Website or made available to you by Gett from time to time.
In the event of any conflict or inconsistency between the Terms and any of the documents above, the following order of precedence shall apply as between them: (1) the Privacy Policy; (2) these Terms; (3) the Driver Fees & Rates Policy; (4) the Driver FAQ; and (5) any other document.
1.2 Third party terms. In addition to these Terms, certain third party terms and conditions may apply in connection with your use of the Gett Platform, as notified to you from time to time. In particular, your use of the App will be subject to the terms of the mobile or software application store from which you download the App (whether the Apple App Store, Google Play or other application store).
1.3 Eligibility to provide Transportation Services. The Gett Platform may only be used by drivers who are eligible to do so in accordance with these Terms, in particular clause 4 (Eligibility to use the Gett Platform).
1.4 Why you should read these Terms. Please read these Terms carefully before you agree to them. They explain who we are, how we will make the Gett Platform available to you, the terms on which you will be able to provide Transportation Services to Users on receipt of Bookings made through the Gett Platform, how we may change or end our contract with you, what to do if there is a problem and other important information.
1.5 How we enter into a contract with you. Your acceptance of these Terms will take place when you click or tap ‘Accept’ when prompted to review and agree to these Terms in the Gett Platform. At that point a contract will come into existence between you and us. If you do not agree to these Terms, you must not use the Gett Platform or provide any Transportation Services.
1.6 This is our entire agreement with you. These Terms, including the documents referred to at clause 1.1 above, contain the entire agreement between us in relation to your use of the Gett Platform.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are GT Gettaxi (UK) Limited, a company registered in England and Wales. Our company registration number is 07603404 and our registered office is at Angel Gate, Lower Ground Floor, 326 City Road, London EC1V 2NZ. Our registered VAT number is GB810311885.
2.2 What we do. Gett offers customers and drivers a range services relating to ground transportation. Among other services, our platform connects users seeking transportation services to third-party transportation providers, and facilitates the provision of the services between them. Gett does not itself perform any transportation services. We offer services to both to consumers and business customers.
2.3 How to contact us. You can contact our Driver Support team at drivers.uk@gett.com or via Live Chat within the Gett Platform. If you are involved in an accident, emergency or other incident during or related to a Booking (including e.g. a flat tyre or breakdown), you must notify us immediately by contacting us on the following telephone number (which can also be found in the Contact Us section of the App): Emergency Contact Telephone Number: 0330 024 1182
2.4 How we may contact you. If we need to contact you, we may do so by (i) writing to you in the Gett Platform, (ii) by e-mail using the e-mail address you provided to us, or (iii) by telephone and/or SMS using the telephone number that you provided to us. Note: When these Terms refer to communications “in writing”, this includes e-mails, SMS text messages and electronic messages and notifications delivered within the Gett Platform, for example a pop-up alert that appears when you log into the Gett Platform.
3. DEFINITIONS USED IN THESE TERMS
When used in these Terms, the following capitalised words and expressions have the meanings given to them in the right-hand column below:
Accept / Acceptance means, in relation to a Booking, the point at which you accept a Booking Request within the App, thereby agreeing to travel to the pick-up location to collect the User. For the avoidance of doubt, the Journey begins at the point of Journey Commencement and not at the point of Booking Acceptance.
Account means your registered Driver account for the Gett Platform.
Ancillary Charges has the meaning given in clause 11.4.
App means the Gett Driver mobile application.
Applicable Law means all laws, regulations and legally-binding rules and guidelines applicable to services provided in connection with these Terms (including Transportation Services), as amended and in force from time to time.
ASAP Booking means a Booking requesting pick-up as soon as possible.
Booking means a Booking Request that has been Accepted by you (whether or not the Booking actually results in a Journey); and, where applicable, refers to both standard Bookings and Pay-In-Cab Bookings.
Booking Offer Screen means the screen in the App showing details of a Booking Request, including the pick-up and drop-off address, type of Booking and any Driver HDF payable.
Booking Request means a request for Transportation Services placed by or on behalf of a User via the Gett booking platform.
Business Day means a day that is not a Saturday, Sunday or public holiday, when banks in London are open for business.
Cancellation Fee means the aggregate amount comprising one or both of the following:
(a) Driver Cancellation Fee means a discrete charge by the Driver to the User for cancellation or no-show, as defined in the table in clause 11.5.
(b) Gett Cancellation Fee means a discrete charge by Gett (for its own account) to the User for cancellation or no-show as defined in the table in clause 11.5.
Charges means the charges payable by the User in connection with a Booking, comprised of the Ancillary Charges and the Journey Charges.
Commission means the commission payable by you to Gett in accordance with clause 11.2 (including any Pay-In-Cab Commission due and owing to Gett in relation to completed Pay-In-Cab Bookings) as consideration for the Gett Services.
Commission Rate means the percentage commission rate or fixed commission amount specified in the Driver Fees & Rates Policy from time to time.
Contract means the contract between you and us based on these Terms.
Data Protection Laws means all applicable and binding privacy and data protection laws and regulations as applicable to the processing of personal data under these Terms including (i) the Data Protection Act 2018 and (ii) the EU General Data Protection Regulation 2016/679 as it forms part of the law of England and Wales (UK GDPR).
Driver means a driver who wishes to use the Gett Services and meets the eligibility criteria set out in clause 4.
Driver Ancillary Charges has the meaning given in clause 11.4(a)(ii).
Driver Compliance Documentation means documentation evidencing your compliance with the Minimum Requirements set out in clause 6.1 (including any specific documentation referred to in that clause).
Driver Earnings has the meaning given in clause 11.1.
Driver FAQ means the Frequently Asked Questions located in the App, Driver Portal and/or the Help Centre section of the Website (https://www.gett.com/uk/help/drivers), as updated by Gett from time to time in accordance with these Terms.
Driver Fees & Rates Policy means the policy, as updated by Gett from time to time in accordance with these Terms, located at:https://www.gett.com/uk/legal/drivers/driver-fees-policy.
Driver Portal the online driver portal located at https://uk-drivers.gett.com, which allows you to manage your Account.
Future Order means a Booking with a scheduled pick-up time in the future, pre-booked in advance by the User and Accepted by you via the Future Order section in the App.
Gett, we means GT Gettaxi (UK) Limited, further details of which are set out in clause 2.1.
Gett Ancillary Charges has the meaning given in clause 11.4(a)(i).
Gett Platform means the Driver Portal and the App, together with all associated services, support, facilities and technology, operated by Gett which allows Drivers to receive, accept and manage Bookings.
Gett Services means the services provided by Gett to you under these Terms, including use of the Gett Platform.
High Demand Fee means the aggregate amount comprising one or both of the following fees, further information on which is provided in the table in clause 11.5:
(a) Driver High Demand Fee (or Driver HDF) means a discrete charge by the Driver to the User, as further described in the table in clause 11.5.
(b) Gett High Demand Fee (or Gett HDF) means a discrete charge by Gett (for its own account) to the User, as further described in the table in clause 11.5.
Journey means the provision of Transportation Services by you to the User pursuant to a Booking.
Journey Charges has the meaning given in clause 11.4.
Journey Commencement means the point at which the User boards the Vehicle and the provision of Transportation Services commences.
London means the Greater London area managed and regulated by Transport for London.
Meter Fare has the meaning given in the table in clause 11.5.
Pay-In-Cab (PIC) Booking has the meaning given in clause 10.1.
Pay-In-Cab (PIC) Commission means the Commission payable by you to Gett in respect of PIC Bookings you have completed, in accordance with clause 10.2.
Policies means the Driver Fees & Rates Policy, the Driver FAQ and any other Gett policy applicable to Drivers as notified to you in writing and in each case as updated from time to time.
Privacy Policy means the means the Privacy Policy located at https://www.gett.com/uk/legal/privacy/, as updated by Gett from time to time in accordance with these Terms.
Taxi means a hackney carriage, as that term is defined under applicable licensing law (in London, sometimes referred to as a ‘black cab’ or ‘black taxi’).
Terms means these general terms and conditions between you and Gett, as updated from time to time, which govern your access to and use of the Gett Platform.
TfL means Transport for London.
Tips has the meaning given in clause 11.4(c).
Transportation Services means the hackney carriage transportation services provided by you to the User pursuant to a Booking.
User means the person(s) to whom you provide Transportation Services pursuant to a Booking.
you means a Driver.
Vehicle means the taxi vehicle used to provide the Transportation Services (including any modifications or additions to the Vehicle, such as wheelchair ramps).
Website means Gett’s website located at www.gett.com
4. ELIGIBILITY TO USE THE GETT PLATFORM
4.1 You may only use the Gett Platform if you comply with the following eligibility criteria at all times when providing Transportation Services:
(a) Status & Relationship with Gett. You must be using the Gett Platform in your capacity as the owner or operator of a Vehicle, operating as a self-employed independent contractor in accordance with the requirements of clause 5 (Relationship with Gett).
(b) Minimum Requirements. You must comply with the requirements set out in clause 6 (Minimum Requirements for Drivers).
(c) Compliance with these Terms. You must have accepted these Terms and remain in compliance with them at all times.
5. RELATIONSHIP WITH GETT
5.1 You acknowledge and agree to the following in relation to your use of the Gett Platform:
(a) Nothing contained in these Terms establishes an employment, worker, joint venture or partnership relationship between us and you, and you must not hold yourself out as such. These Terms create a contract for the provision of services by us to you and not a contract of employment.
(b) You may only use the Gett Platform in your capacity as (i) an independent contractor, (ii) acting for your own account wholly or mainly in connection with your business or profession, and (iii) delivering Transportation Services directly to Users.
(c) By using the Gett Platform and agreeing to these Terms, you confirm to Gett that you are self-employed for all purposes, including employment, income tax, and National Insurance.
(d) By using the Gett Platform, you appoint Gett to act as your agent for the purposes of (i) connecting you via the Gett Platform to Users seeking Transportation Services; and (ii) collecting the Journey Charges, Driver Ancillary Charges and Tips from Users on your behalf and distributing the Driver Earnings to you in accordance with these Terms and you authorise Gett to conclude the sale of Transportation Services to Users on your behalf. For the avoidance of doubt, Gett is acting as agent on your behalf for those limited purposes only, and nothing in these Terms establishes a principal-agent relationship between you and Gett for any other purpose.
(e) You are solely responsible for carrying out a Booking, including determining the most effective, safe and suitable means of delivering the Transportation Services. It is up to you to determine when and for how long you use the Gett Platform.
(f) You acknowledge and agree as follows:
(i) You are under no obligation to use the Gett Platform exclusively and you are free to use other similar third-party services at any time.
(ii) Gett does not limit your ability to provide services to Users or other parties.
(iii) Gett does not offer the Gett Platform exclusively to you and Gett has no obligation to submit any, or any minimum volume of, Booking Requests to you; and
(iv) The Transportation Services for a Booking are provided directly by you to the User. Gett does not itself provide any Transportation Services, but rather provides you with intermediary services via the Gett Platform to facilitate your provision of Transportation Services to the User.
(v) Gett is not responsible for any damage or loss you may suffer or incur as a result of providing the Transportation Services or using the Gett Platform (including personal injury or damage to a Vehicle resulting from the Transportation Services). You should treat any such incidents in the same way as if they had occurred during a street hail journey and notify your insurance provider as soon as possible (in addition to notifying Gett in accordance with clause 8(i) below). For more detail on the allocation of legal liability under these Terms, please see clause 22.
6. MINIMUM REQUIREMENTS FOR DRIVERS
6.1 In order to use the Gett Platform, you must comply with each of the following minimum requirements at all times when providing Transportation Services (collectively, the “Minimum Requirements”):
(a) you must be at least 21 years of age, hold a valid National Insurance Number and valid proof of your identity and UK address;
(b) you must hold a valid full UK drivers licence, which you have held for longer than 12 months, with the level of certification required to lawfully drive the Vehicle;
(c) you must hold a Taxi licence valid in the area(s) where you will provide Transportation Services;
(d) you must hold a Taxi Vehicle licence issued by the relevant licensing authority in respect of the Vehicle and valid in the area(s) where you will provide Transportation Services;
(e) you must maintain all insurance policies (including valid Hire and Reward insurance) as required to lawfully provide the Transportation Services, in relation to both the Driver and the Vehicle;
(f) you must ensure that:
(i) the Vehicle is not more than 10 years old;
(ii) at all times the Vehicle is maintained in a safe and roadworthy condition, fit for the purpose of providing the Transportation Services;
(iii) the Vehicle is regularly cleaned;
(iv) you hold a valid MOT certificate and (where applicable) V5C registration certificate for the Vehicle;
(v) the Vehicle complies with all applicable laws, regulations and standards required to lawfully provide the Transportation Services, including in relation to vehicle emissions; and
(vi) you have the right to use and lawfully provide Transportation Services using the Vehicle;
(g) where requested by us in writing, you must maintain any other licences, permits, approvals, authorities, consents or insurances that we may reasonably require you to maintain in order to comply with our reasonable risk and compliance policies or Applicable Law from time to time;
(h) in relation to your and our tax obligations:
(i) you must inform us in writing if you are or become registered for VAT (and when you deregister, if applicable), and your VAT registration number if you are VAT registered; and
(ii) you must comply with the requirements and obligations set out in clause 12 below (Tax Obligations), in particular provision of the PRR Details as set out in clause 12.1(a).
7. DRIVER COMPLIANCE DOCUMENTATION
7.1 You must promptly provide Gett with copies of any Driver Compliance Documentation when requested by Gett from time to time via the Gett Platform, by e-mail or otherwise. We may request to review original hard copies of such documentation at any time.
7.2 You may not provide any Transportation Services until you have provided Gett with all Driver Compliance Documentation required to reasonably confirm that you and your Vehicle are lawfully permitted to provide the Transportation Services. You will be prompted to submit this documentation via the Gett Platform on first registration.
7.3 Where any Driver Compliance Documentation you provided to Gett expires or ceases to be valid, you must submit the updated/renewed version of such documentation to Gett as soon as it becomes available. For the avoidance of doubt, nothing in this clause reduces your obligation to comply with the Minimum Requirements at all times, irrespective of whether the Driver Compliance Documentation held by Gett for you from time to time is up to date.
7.4 You agree that Gett may carry out verification of your Driver Compliance Documentation and your identity as we consider necessary from time to time, and you must promptly and accurately complete any such verification process as requested from time to time.
7.5 Any failure or unreasonable delay in providing compliance documentation to Gett in accordance with the preceding provisions of this clause 7 may be regarded as a serious breach of these Terms and may result in suspension or termination of your account.
8. YOUR OBLIGATIONS
You agree to the following terms in relation to your use of the Gett Platform and provision of the Transportation Services:
(a) Adherence to Gett policies and commercial terms. By accepting a Booking, you agree to the Policies and any additional policies, terms, rates and fees as in force at the time of the relevant Booking and notified to you in writing; including, as applicable, Gett’s policies relating to: (a) cancellation fees (b) waiting time allowances and rates, (c) fixed fares, (d) future Bookings, (e) Pay-In-Cab Bookings, and (f) driver promotions, bonuses, commission discounts, third party offers and other promotional offers made available by Gett from time to time.
(b) Compliance with laws, regulations and standards.
(i) You must comply with all Applicable Laws in your use of the Gett Platform and performance of the Transportation Services. This includes health and safety regulations that apply to the provision of the Transportation Services, particularly in relation to periods of rest. We do not impose any minimum/maximum periods of use of the Gett Platform. You are solely responsible for determining the most effective, safe and efficient manner to perform the Transportation Services.
(ii) You must not commit fraud when using the Gett Platform, or use the Gett Platform for any unlawful or improper purpose. In particular, you must not add any amount to the taximeter other than the lawful Meter Fare, or input an inaccurate Meter Fare into the App at the end of the Journey. Any such fraudulent activity may result in formal action being taken against you in accordance with clause 17.
(iii) You must not use the Gett Platform to disseminate or display any defamatory, offensive, or otherwise objectionable content. You agree to provide us with all relevant information and assistance in the circumstances any User or other third party makes any claim against us, including allegations that you may have breached these Terms, any Applicable Laws or the rights of any person.
(c) Equality Act compliance. You must at all times comply with the requirements of the Equality Act 2010 (as amended) and any other laws, rules and regulations relating to the carriage of passengers with disabilities. If you have any queries regarding your obligations in this regard please contact us and we can provide you with guidance. Further information on your legal obligations, including relating to carriage of wheelchairs and assistance dogs, can be found at: https://tfl.gov.uk/info-for/taxis-and-private-hire/passengers-and-accessibility.
Regarding the carriage of wheelchairs in particular, you are required by law to carry any standard manual wheelchair. Motorised wheelchairs must also be carried as long as the Vehicle can safely do so, and the wheelchair fits within the size and weight limits of the Vehicle’s design (including any wheelchair ramp fitted to the Vehicle).You are not required to carry motorised wheelchairs or mobility scooters if doing so would be unsafe, cause damage to the Vehicle or exceed its safe operating limits.
(d) Compliance with licence conditions. You may only accept orders that comply with the requirements, conditions and restrictions (if any) of your taxi licence, including any zoning restrictions.
(e) Equipment and materials. As an independent contractor in business for your own account, you are responsible for supplying all equipment and materials necessary to use the Gett Platform (including an appropriate mobile device) at your own expense, including but not limited to fuel/battery charging, Vehicle maintenance and running costs, licences, insurances and other costs or expenses.
(f) Standard of service. You must provide the Transportation Services in accordance with good industry practice and with reasonable care, skill and diligence at all times, including in particular driving safely and having due regard for the safety and comfort of Users, as well as other road users, at all times.
(g) Obligations relating to Gett’s status. You must not do or omit to do anything which may cause Gett to lose any licence, permit, consent, approval or authority on which we rely for the purposes of conducting our business.
(h) Non-compliance with these Terms. You must notify us immediately if at any time you become aware that you have breached these Terms. In these circumstances, you must also immediately cease providing any Transportation Services until you are in full compliance with these Terms.
(i) Reporting incidents. If you are involved in an accident, emergency or other incident during or in relation to a Booking (including e.g. flat tyre or breakdown), you must notify us immediately by contacting us on the telephone number below (which can also be found in the Contact Us section of the App): Emergency Contact Telephone Number: 0330 024 1182.
(j) Your responsibility to decide. You agree that you are responsible for making your own decision as to the suitability of a User and as to whether you will accept or decline to provide any User with Transportation Services. If following completion of a Booking, you do not wish to provide Transportation Services to that User again, you may give the User a one-star rating and Gett will use reasonable efforts to ensure that you will not be matched with that User again.
9. HOW THE GETT PLATFORM OPERATES
9.1 Driver matching and Acceptance of Booking Requests
(a) Once a User has placed a Booking Request via the Gett booking platform, Gett will seek to match an appropriate Driver to the Booking Request using its automated algorithm and/or via a manual matching process, based on a range of factors relating to the Booking Request, the User and the Driver. Gett does not provide any guarantees in relation to Driver matching. In particular, Gett does not guarantee that the closest Driver will always be allocated to a Booking Request or that you will be allocated to any Booking Request.
(b) Once you have been provisionally matched to a Booking Request, you will be presented with the Booking Offer Screen and prompted to Accept or reject the Booking Request at your sole discretion. The App will indicate the time period available to Accept the Booking Request. If you do not Accept the Booking Request within this timeframe or if you reject the Booking Request, it will lapse and be offered to another Driver.
(c) Once you Accept a Booking Request on the App, the User will be notified that you have been assigned to the Booking, and your nickname, Vehicle plate number, rating and any other relevant information relating to the Booking will be shared with the User. You and the User will be able to contact each other via the App regarding the Booking (without disclosing additional personal contact information).
9.2 Updating the App
(a) When carrying out a Booking, you must enter all relevant Booking-related information promptly as indicated in the App, including when you reach the pick-up location and at the point of Journey Commencement (when the User boards the Vehicle).
(b) On completion of the Journey, you must immediately end the Journey in the App and enter the correct Meter Fare as indicated in the App.
(c) You acknowledge that if you fail to update the App promptly as required by these Terms, this may be regarded as fraudulent activity and action may be taken against in accordance with clause 17, including payments being blocked or delayed or suspension or termination of your Gett account.
9.3 Cancellations. In the event of cancellation or no-show by the User, you may be entitled to compensation in the form of a Cancellation Fee. The table in clause 11.5 below provides further information on Cancellation Fees, and you can find up-to-date details of our Cancellation Fee policies and current fee rates in the Driver Fees & Rates Policy.
9.4 Driver Portal. When you register for the Gett Platform you will be given access to the Driver Portal, on which you can view and manage your Account and your Driver Earnings. Further guidance on how to use the Driver Portal is included in the Help section of the Driver Portal.
10. PAY-IN-CAB BOOKINGS
10.1 Pay-In-Cab bookings (previously referred to as ‘cash bookings’), are bookings placed by businesses such as hotels, restaurants and other hospitality venues who routinely need to book Taxis for guests, customers or visitors (Pay-In-Cab Bookings). In most cases, the booking is placed by the concierge or reception function at the venue using a device connected directly or indirect to the Gett booking platform (including, for example a Taxi Butler™ device featuring a single call button, or more sophisticated devices that allow for passenger information to be entered). Depending on the type of device used to place the Booking, Gett may or may not receive any details regarding the User.
10.2 The key features of PIC Bookings are as follows:
(a) The App will clearly indicate whether a booking is a PIC Booking or a standard Booking during the booking process and after Acceptance.
(b) You should update the App at the relevant stages of the Booking in the same way as you would for a standard Booking.
(c) The only difference between a PIC Booking and a standard Booking is that you must collect payment of the Meter Fare directly from the User (by cash or payment card) at the end of the Journey, in the same way as you would for a street hail. You must then enter the Meter Fare into the App as you would for a standard Booking.
(d) For each PIC Booking, as consideration for the Gett Services you agree to pay Gett a commission at the applicable the Commission Rate on the total amount charged by you to the User for the Transportation Services (the Pay-In-Cab Commission). The correct PIC Commission will be calculated by Gett and deducted from your next payment of Driver Earnings. If your Driver Earnings balance is not sufficient for us to deduct the full PIC Commission you owe from your next Driver Earnings payment, we will defer the deduction until a sufficient balance is available (without affecting Gett’s right to the amounts owed).
11. PAYMENT, FARES & CHARGES
11.1 Driver Earnings. For each Booking, Gett will pay you the sum of (i) the Journey Charges, less Commission; (ii) the Driver Ancillary Charges, less Commission, and (iii) 100% of any Tip added by the User (collectively, your Driver Earnings).
11.2 Commission. For each Booking, as consideration for the Gett Services you agree to pay Gett a commission at the applicable the Commission Rate on the sum of (i) the Journey Charges, plus (ii) the Driver Ancillary Charges (or for Pay-In-Cab Bookings, the Pay-In-Cab Commission in accordance with clause 10.2). Gett reserves the right to change the Commission Rate upon written notice to you at any time (provided that Gett will always endeavour to give you reasonable advance notice of any such change).
11.3 Fixed fares. Where permitted by Applicable Law, certain Booking Requests may be offered to you on a fixed fare basis. This will always be indicated to you clearly in the App on the Booking Offer Screen (prior to Booking Acceptance). If you accept a fixed fare Booking, you should still turn on the taximeter during the Journey in case the User requests to make additional stops and revert to a metered fare.
11.4 Charges. The amounts payable by a User in connection with a Booking fall into the following categories:
(a) Ancillary Charges: These are amounts charged in connection with the Booking but not in respect of the Journey. Ancillary Charges are further subdivided into two categories:
(i) Gett Ancillary Charges: Amounts charged by Gett (for its own account) to the User for the intermediary services provided by Gett to the User.
(ii) Driver Ancillary Charges: Amounts charged by you to the User for services you agree to perform for the User other than the Transportation Services. Driver Ancillary Charges are collected by Gett on your behalf and transmitted to you (less Commission).
(b) Journey Charges: Amounts charged by you to the User in respect of the Transportation Services. Journey Charges are collected by Gett on your behalf and transmitted to you (less Commission).
(c) Tips. Users are able to add a tip within the Gett booking app. Tips are collected by Gett on your behalf and transmitted to you free of Commission.
11.5 The table below sets out the Charges payable by the User in connection with a Booking, including details regarding how each Charge is categorised:
| Charge | Description |
|---|---|
| Journey Charges (Amounts charged by the Driver) | |
| Meter Fare | The amount showing on the taximeter at the end of the Journey, together with any amounts permitted to be manually added to the meter under Applicable Law (Permitted Meter Additions). Notes relating Permitted Meter Additions – In London, the Permitted Meter Additions are prescribed under the London Cab Order 1934 (as updated from time to time) (LCO) and summarised on the TfL website at: https://tfl.gov.uk/modes/taxis-and-minicabs/taxi-fares – London Drivers must not add an additional £2 charge to the meter by way of the charge under s.40(4(b) LCO for a hiring arranged by mobile application. Where applicable, this charge will be charged and retained by Gett as a Gett Ancillary Charge. Non-compliance with this requirement will be flagged by Gett’s systems and is considered a serious breach of these Terms, which may result in delayed payment and/or action being taken against you for breach of these Terms. – For Bookings outside London, Permitted Meter Additions may include (depending on local licensing regulations) the following: road tolls, airport/drop-off charges, parking charges, congestion or low-emission zone charges and Christmas and New Year charges. When to turn on the taximeter The point at which the fare for a Journey becomes chargeable depends on whether the booking is an ASAP booking or a Future Order:: (a) ASAP Bookings: You may turn on the taximeter 2 minutes after your arrival at the pick-up point, but not before. Note that if the ride is cancelled, you will only receive a Cancellation Fee (if applicable) and no additional metered amount. (b) Future Orders: If you arrive on time, you may turn on the taximeter at the scheduled pick-up time of the Future Order, but not before. |
| Fixed Fare | In relation to fixed fare Bookings, the fixed fare agreed via the Gett Platform prior to Journey Commencement in accordance with clause 11.3. |
| Cleaning / Damage Fee | A fee to cover the reasonable cost of cleaning or repair of a vehicle that has been damaged or soiled by a User in the course of a Journey. The fee may be subject to a cap set by the local licensing authority. You must notify Gett if you intend to add a Cleaning/Damage Fee to a Booking. In London, the maximum fee is prescribed under the LCO (currently set at £60) and may be added to the Meter Fare as a Permitted Meter Addition. |
| Tips | Tip entered by the User via the Gett booking app. Tips are always paid to you free of Commission. |
| Driver Ancillary Charges (Amounts charged by the Driver) | |
| Driver High Demand Fee | During periods of high User demand and/or low Driver availability, you may be offered to charge a Driver High Demand Fee (Driver HDF). The Driver HDF is a discrete charge to the User, made by you in return for your agreement to switch off your ‘for hire’ light while driving to the pick-up point after accepting a Booking Request. By agreeing not to ply for hire, you give precedence to the User over other potential passengers competing to flag down your Taxi in the street. It is not a charge made in consideration for Transportation Services. The amount of the Driver HDF payable to you will always be clearly indicated on the Booking Offer Screen and fixed at the time of Booking Acceptance. |
| Driver Cancellation Fee | In the event of cancellation or no-show by the User, you may be entitled to charge the User a Driver Cancellation Fee as compensation for your lost time/costs. Please see the Driver Fees & Rates Policy for details of when a Driver Cancellation Fees are payable and current fee rates. Note: In certain limited circumstances, Gett may charge a Gett Cancellation Fee in addition to the Driver Cancellation Fee (see under Gett Ancillary Charges below for full details). |
| Gett Ancillary Charges (Amounts charged by Gett) | |
| Service Fee | A £1.99 fee charged by Gett to the User for the intermediary services provided by Gett to the User. |
| Gett High Demand Fee | During periods of high User demand and/or low Driver availability, Gett may charge the User a Gett High Demand Fee. The Gett High Demand Fee is a discrete charge by Gett (for its own account) to the User, the purpose of which is to regulate supply and demand for Taxis at these times (a service which forms part of the intermediary services provided by Gett to the User). |
| Gett Cancellation Fee | A discrete charge by Gett (for its own account) to the User for no-show or cancellation after the applicable grace period. A Gett Cancellation Fee is only chargeable in circumstances where the cancellation fee payable by the User exceeds the Driver Cancellation Fee payable by Gett to you. As at the date of these Terms, this can only arise in circumstances where the User cancelled the Booking after their 2 minute grace period, but prior to your arrival at the pick-up location. The purpose of the Gett Cancellation Fee is to maintain the same level of cancellation fee for all Users, regardless of whether or not the Driver has arrived at the pick-up location, and thereby to deter Users from cancelling a Booking after the grace period. |
11.6 Payment of Driver Earnings
(a) For legal purposes in relation to a Booking, you agree that you hereby assign to Gett the payment claims you have against the User in respect of the applicable Charges. Once the User has paid the applicable Charges to us, we will use reasonable endeavours to facilitate the payment of the Driver Earnings to you by 5pm the following Business Day for all Bookings completed by 11:59pm each day. Driver Earnings for Bookings completed on Friday and Saturday will be paid to you by 5pm the following Monday (or the following Business Day).
(b) You will be able to view your Driver Earnings at any time on the Driver Portal. You will also be given the opportunity to opt-in to receive statements by e-mail on a weekly and annual basis.
(c) If you believe any payment of Driver Earnings is incorrect, you must notify Gett within 48 hours of the relevant payment via email to drivers.uk@Gett.com. We will use reasonable endeavours to investigate and resolve the matter promptly and fairly, and you must provide us with all reasonable assistance and information requested during such investigation. Any decisions made by Gett relating to such investigation will be final. If you fail to notify Gett of your concerns within the timeframe outlined and/or fail to provide any necessary information requested, you will be deemed to have accepted the Driver Earnings initially paid.
(d) If a User challenges or otherwise disputes the accuracy of the Charges, Gett reserves the right to withhold payment of the Driver Earnings in respect of the Booking (or if the Driver Earnings have already been paid to you, to deduct an amount equivalent to the disputed Charges from the next payment of Driver Earnings due to you). Gett will use reasonable endeavours to investigate any such disputes fairly and its determination on any such disputes will be final.
(e) You are responsible for ensuring that you have provided us with accurate and complete bank account details via the Gett Platform at all times in order to receive your Driver Earnings in a timely manner. We will not be liable for any delays or failure of funds being received resulting from errors or failures by you to provide correct bank account details.
11.7 Offers and promotions
(a) Gett may offer bonuses and promotions from time to time, including reduced Commission promotions (for example, during peak hours or for limited time periods). These may be subject to separate terms and conditions and eligibility requirements, which will be notified to you. Where you participate in a promotion, you must not seek to circumvent or abuse the promotional offer or applicable terms and conditions, including creating fictitious profiles in order to qualify for or benefit improperly from any promotion. Any such activity may result in action being taken against you under these Terms for fraud. Gett further reserves the right to report fraudulent or improper activities to relevant authorities and/or withhold any payment to you for sums which we reasonably determine arise out of fraudulent or improper activities by you.
12. TAX OBLIGATIONS
12.1 Obligations relating to the Platform Report Rules
(a) In connection with the Reporting Rules for Digital Platforms (the Platform Reporting Rules or PRRs), Gett is required to report to the UK tax authority (HMRC) on income earned by Drivers using the Gett Platform. For the purposes of compliance with the PRRs, you agree to provide the following details (PRR Details) to us to enable us to confirm your identity and comply with our tax reporting obligations (and you must ensure that you notify us promptly in writing of any changes to these details):
(i) National Insurance Number
(ii) Date of Birth
(iii) Full legal name
(iv) Full residential address
(b) You acknowledge and agree to Gett disclosing to HMRC details of the Charges paid to you and any other relevant information to the extent required in order to comply with its legal obligations relating to the PRRs.
12.2 As a self-employed independent contractor, you are responsible for ensuring you comply will all relevant tax legislation, including (i) completing self-assessment and other tax returns as required; (ii) in relating to VAT, monitoring your income (including past income in the previous 12 months and estimated income in any upcoming 30 day period if it is likely to cross the VAT threshold) and registering for VAT if you meet the relevant criteria; and (iii) declaring and paying all taxes (and any tax-related charges, fees and penalties) that are payable by you under applicable tax legislation in respect of all income and transactions relating to Bookings under these Terms.
12.3 You will not engage in any activity which would knowingly constitute tax evasion or the facilitation of tax evasion. We may require you to provide confirmation or evidence that you are not engaging in any activity, practice or conduct which would constitute a tax evasion or facilitation of tax evasion offence within the meaning of the Criminal Finances Act 2017, at any time.
12.4 If at any point your VAT status changes such that you become VAT registered, are required to become VAT registered, or cease to be VAT registered, you must notify us via the Gett Platform within 30 calendar days of such change. We reserve the right to request additional information to enable us to carry out ongoing checks and reviews.
12.5 You confirm you have completed all necessary tax checks with any applicable tax authorities and you have satisfied any and all requirements to provide the relevant information to the applicable licensing authorities.
12.6 Where we have reason to suspect tax evasion or the facilitation of tax evasion we may report all suspected incidents and relevant information to the appropriate regulatory bodies and competent authorities.
12.7 You acknowledge and agree that you will compensate us in full for any claims, losses, liabilities, costs and expenses (including legal fees) which we suffer or incur as a result of a breach by you of this clause 12 and/or your failure to comply with tax obligations.
13. TECHNICAL REQUIREMENTS
13.1 In order to access and use the Gett Platform, you are solely responsible for the following, at your own cost and expense:
(a) supplying and maintaining a compatible electronic device with the necessary capabilities required to for the App from time to time, including without limitation, internet or mobile data. You acknowledge and agree that, in order to use the Gett Platform you must enable sharing of geo-location data of your device, which will be used (including being displayed to Users) as relevant to the provision of Transportation Services. Your geo-location data will always be used in accordance with our Privacy Policy;
(b) installing the latest version of the App on your device, and ensuring you regularly install any updates to the App released by Gett from time to time;
(c) ensuring your device is reasonably protected against security threats and unauthorised data access (including keeping your device’s operating system updated and ensuring your device is secured with a passcode when not in use); and
(d) maintaining a valid Account with the Gett Platform. You account must ensure that all the information you provide to us is accurate and up-to-date, and that you provide us with any information we may request from time to time to verify and administer your Account, including information relating to your compliance with the Minimum Requirements, your payment details and any Account or identity verification requests.
14. INTELLECTUAL PROPERTY RIGHTS AND CYBERSECURITY
14.1 Subject to these Terms, we grant you a limited, revocable, non-transferable, non-sublicensable and non-exclusive licence to use the Gett Platform solely in connection with your use of Gett Services to connect you with Users requiring Transportation Services. All intellectual property rights relating to the Gett Platform (including modifications and updates from time to time) will remain at all times vested in Gett or its affiliates.
14.2 You agree not to:
(a) use the Gett Platform for any unlawful or malicious purpose, or in any way that could damage, overburden or compromise Gett’s systems and information;
(b) infringe the intellectual property rights of Gett or its affiliates, or those of any third party in connection with your use of Gett Services (and you must notify us promptly if you become aware of any such claims or allegations);
(c) use any trade marks of Gett or its affiliates without Gett’s express prior written consent;
(d) modify or alter any part of the Gett Platform in any form or manner;
(e) resell, transfer, lease, sub-licence, distribute or otherwise provide unauthorised access to Gett Services to any third party;
(f) attack the Gett Platform via a denial-of-service attack or a distributed denial-of-service attack, or otherwise misuse the Gett Platform (for example, introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful); introduce any viruses or other harmful or malicious code into the Gett Platform which may interfere with or modify the Gett Platform or its operation; reverse engineer, decompile, disassemble or otherwise attempt to defeat or circumvent any software protection mechanisms in the Gett Platform; or attempt to derive the source code from the Gett Platform;
(g) use or attempt to use any engine, software or other mechanism to collect or harvest data from the Gett Platform or otherwise in relation to Gett Services;
(h) attempt to or gain unauthorised access to the Gett Platform, the server on which the Gett Platform is stored or any server, device or database connected to the Gett Platform; or
(i) provide your login credentials to the Gett Platform to any third party, allow any third party to access the Gett Platform via your Account, or otherwise transfer your Account to any other person or entity.
14.3 Your breach of clause 14.2 may constitute committing a criminal offence under the Computer Misuse Act 1990. Gett may report any such breach to the relevant law enforcement authorities and will co-operate with those authorities, including disclosing your identity to them.
14.4 The Gett Platform may link to other websites, apps or materials owned and controlled by third parties, for which Gett is not responsible and which you access at your sole risk (including in relation to any personal information you may share with such third parties).
15. CHANGES TO THESE TERMS
15.1 Notice of changes to these Terms. We may make changes to these Terms from time to time, but we will aim to give you at least 15 days’ notice before the changes come into effect. Where you may need to adapt your operations as a result of a proposed change, we will always seek to give you as much advance notice as possible. If you do not agree to the changes, you may close your Account and end the contract before the changes take effect.
15.2 Changes taking immediate effect. We may make changes to these Terms with immediate effect where:
(a) we need to make changes to these Terms in order to comply with any applicable law or regulatory obligation; or
(b) we have to change these Terms on an exceptional and urgent basis to deal with any unforeseen and imminent issue relating to the Gett Services, which includes addressing issues relating to fraud, malware, spam, data breaches or other cybersecurity risks.
16. CHANGES TO THE GETT PLATFORM & TECHNICAL ISSUES
16.1 We may make changes to the Gett Services from time to time without notice to you, including to add new features, improve performance, upgrade security, update the Gett Services to reflect changes in relevant laws and regulatory requirements, or otherwise to modify, reduce or discontinue any aspects of the Gett Services.
16.2 We may need to suspend access to the Gett Platform (whether for certain Drivers only or universally) and reserve the right to do so at any time and for any reason, including for the purposes of planned or unplanned maintenance, upgrades or technical issues.
16.3 We will always aim to minimise downtime and wherever reasonably possible we will give you advance notice of any planned downtime or changes to the Gett Services that will affect you.
17. DURATION & TERMINATION OF THE CONTRACT
17.1 Duration of the Contract. The Contract between you and Gett comes into force when you create an Account, and will continue until terminated by you or us in accordance with these Terms.
17.2 Your right to terminate the Contract. You may request to end your Contract with us at any time by contacting the Driver Support team at drivers.uk@gett.com or via supported channels within the Gett Platform.
17.3 Consequences of termination. Upon termination of the Contract, whether by you or us, for whatever reason:
(a) Any amounts due by one party to the other will immediately (if they are not already) become due and payable.
(b) Some of these Terms may continue to apply after the Contract has terminated, including obligations to pay any amounts owed to us.
(c) You must cease accessing and using the Gett Platform and Gett Services, including providing Transportation Services.
18. OUR RIGHTS TO SUSPEND OR TERMINATE ACCESS TO THE GETT PLATFORM
18.1 We may, at our sole discretion, suspend or terminate (temporarily or permanently) your Account and/or your access to the Gett Platform and Gett Services (partially or fully) with immediate effect at any time if:
(a) we reasonably suspect that you have committed a serious breach of these Terms;
(b) you fail to meet the Minimum Requirements or have failed to provide any information and documentation requested from you in accordance with these Terms (including any Driver Compliance Documentation or documentation required for identity verification);
(c) you fail to comply with any of your obligations under clause 8 (Your Obligations) or clause 12 (Tax Obligations);
(d) we reasonably suspect any fraudulent, unauthorised or unlawful activity in relation to your Account and/or your use of the Gett Services;
(e) we become subject to a legal obligation that means we have to terminate our provision of the Gett Services to you;
(f) you fail to pay any amount you owe us and it remains unpaid more than 14 days after we have sent you a reminder; or
(g) we consider that such action is reasonably necessary or prudent, in our sole discretion, for the safety or security of any other users of Gett’s services, or for continued good operation and reputation of Gett or any of Gett’s services.
18.2 If we have suspended your Account or access to the Gett Platform under clause 18.1 and you have not responded to our written communications within 30 days from the suspension, we may terminate your Account on those grounds.
18.3 If we take action to suspend or terminate your Account we will notify you unless there are legal or other reasonable grounds for not doing so.
18.4 We reserve the right to terminate your Account and end this Contract for any reason by giving you 30 days’ written notice.
18.5 We reserve the right to withdraw the Gett Platform at any time without liability or compensation to you, but we will notify you in advance if we intend to do so.
19. ADDITIONAL RIGHTS IF YOU BREACH THESE TERMS
19.1 We may report suspected fraud or other unlawful activity to the authorities. If we suspect that you have committed any fraudulent or unlawful activity, in addition to our other rights under these Terms we reserve the right to report any such activity to the Police and/or relevant regulatory or other authorities (which may require the disclosure of relevant personal information to such authorities in accordance with our Privacy Policy). This includes any suspected infringement by you of any third party rights, such as intellectual property rights, privacy rights, or rights under the Equality Act.
19.2 Compensation for breach of these Terms. You agree to compensate us for any claims (including claims by Users or other third parties), losses, liabilities, costs and expenses (including reasonable legal fees) arising out of:
(a) any serious breach by you of these Terms or Applicable Laws;
(b) any reckless, negligent or wilful misuse of the Gett Services;
(c) failure to comply with your obligations under clause 8 in relation to the provision of Transportation Services;
(d) the enforcement of these Terms by us;
(e) any failure by you to comply with the provisions of clause 5 (Relationship with Gett), or any employment-related claim or claim based on worker status relating to the provision of the Transportation Services or your relationship with us.
20. DATA PROTECTION
20.1 In order to provide the Gett Services, we need to collect and process certain personal information about you. Please refer to our Privacy Policy (https://www.gett.com/uk/legal/privacy/) for full details of what personal information we may collect from you in connection with your use of the Gett Platform, and how we will store, protect and process that information. By using the Gett Platform and by accepting these Terms, you also agree to our Privacy Policy (as it may be updated from time to time).
20.2 In particular, without affecting the terms of our Privacy Policy, you acknowledge and agree that we may share certain personal information with the User (and any account client affiliated with the User) to the extent reasonably required for the purposes of assisting the resolution of any dispute, complaint or in connection with legal proceedings). Such information may include, if applicable, your name, licence/badge number, Vehicle registration plate and licence number, your contact information and any relevant information relating to the disputed Booking). We may also share such information with the relevant licensing, regulatory and law enforcement authorities if required.
20.3 You acknowledge and agree that you will:
(a) comply with all Data Protection Laws in connection with your provision of the Transportation Services and your use of User personal information;
(b) not do anything which would put us in breach of our obligations under Data Protection Laws; and
(c) compensate us in full for any claims, losses, liabilities, costs and expenses (including reasonable legal fees) which we suffer or incur as a result of a breach by you of our Privacy Policy or sub-paragraphs (a) and (b) above.
21. CONFIDENTIALITY
21.1 You must not use or disclose to any third party any confidential, non-public and/or proprietary information relating to (i) your use of the Gett Platform, (ii) the business and operations of Gett and its affiliates, (iii) any Users (including any Booking-related information), that may be made available to you in connection with the Gett Services, for any purpose except strictly as necessary for accessing and using the Gett Services in accordance with these Terms, or as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
22. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
22.1 Liabilities not limited or excluded. Nothing in these Terms will limit or exclude our liability for:
(a) death or personal injury caused by our negligence or the negligence of our employees;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982; or
(d) any matter in respect of which it would be unlawful for us to exclude or restrict liability.
22.2 Limitation of liability in relation to the Gett Services. The Gett Services are provided on an “as-is” basis. Any information we provide to you is provided without any guarantees or warranties as to accuracy or completeness. We do not warrant that the Gett Services will meet your requirements, or that they will be fit for a particular purpose, or be available, or operate without interruption, defects or error. Except for any express representations and warranties set out in these Terms, we disclaim all representations and warranties of any kind, express or implied (and whether by statute, law or a course of dealings) to the maximum extent allowed by law. In particular, Gett will not be liable for any delay or failure relating to access or use of the Gett Services, including relating to internet connectivity or risks associated with the use of the publicly accessible internet network, and/or any losses or damages arising out of use or misuse of the Gett Services by you or any third party. We will not be liable for any damage, loss, costs or expenses arising out of or in connection with your use of, inability to use, or any unavailability of the Gett Services or the Gett Platform (including scheduled or unscheduled downtime).
22.3 Exclusion of certain types of losses. Subject to clause 22.1 we will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for the following types of loss or damage, even if such loss or damage was reasonably foreseeable or notified to us:
(a) any loss or damage arising out or in connection with your provision of Transportation Services, including but not limited to: (i) personal injury or damage to property (including damage to the Vehicle); (ii) wasted time or money in relation to a Booking; (iii) non-completion of a Booking for any reason (except for Cancellation Fees due in accordance with these Terms); or (iv) the acts or omissions of any User; or
(b) loss of profit; loss of income or revenue or anticipated savings; loss of business or opportunity; loss or corruption of data; loss of contract; wasted management and/or office time; or indirect, special, punitive, or consequential loss.
22.4 Maximum liability capped. Subject to clause 22.1, our total liability to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any other losses arising out of or in connection with a Booking shall not exceed the higher of (i) £250, and (ii) the total Charges payable for the Bookings.
23. OTHER IMPORTANT TERMS
23.1 Interpretation of these Terms.
(a) Any words following the terms including, include, in particular, for example or any similar expression are illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
(b) A reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time and shall include all subordinate legislation made from time to time under that statute or statutory provision.
(c) Headings used shall not affect the interpretation of these Terms. References to clauses are to the clauses of these Terms.
23.2 Entire agreement between us. These Terms, together with any other documents referred to within them, form the entire agreement between you and us regarding the Gett Services. They replace any other previous discussions, agreements or understandings we may have had. However, this does not affect any rights you have under consumer law.
23.3 We are not responsible for events outside of our control. If performance of our obligations under these Terms is delayed, hindered, and/or prevented by an event outside of our control, we will not be in breach of our obligations to you, nor responsible for compensating you for any losses or damages in connection with such events. In such cases we will notify you as soon as possible and where possible take steps to minimise the impact on you.
23.4 You cannot transfer your rights to someone else, unless we agree in writing. You may only transfer, sub-licence, or assign your rights or your obligations under these Terms to another person if we expressly agree to this in writing.
23.5 We may transfer this agreement or delegate our responsibilities to someone else. We may transfer our rights and obligations under these Terms to another organisation or an affiliate company in our corporate group, in which case you may be invoiced by our affiliate. We will notify you if this happens.
23.6 Nobody else has any rights under these Terms. These Terms form the Contract between you and us. No other person will have any rights to enforce any of these Terms. Neither you or we will need to get the agreement of any third party in order to end the Contract or make changes to it.
23.7 If a court invalidates some of this Contract, the rest of it will still apply. If a court or other authority decides that some of these Terms are unlawful, the rest will continue to apply. To the extent that any provision of these Terms is deemed unlawful for any reason, the relevant provision will be deemed amended to the extent required in order for the provision to cease to be unlawful.
23.8 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you for breach of these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
23.9 Governing law. These Terms are governed by the law of England and Wales.
23.10 Dispute resolution
(a) In the event of a dispute between us, you always have the option of bringing legal proceedings against us (see clause (b) below). Alternatively, if we both agree to it in writing, we can refer to the dispute to a form of alternative dispute resolution that we both agree on. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. It can sometimes be quicker and cost less than going to court. If you’re not satisfied with the outcome you can still go to court.
(b) Wherever you live, you can bring claims against us in the courts of England and Wales and if you live in Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of England and Wales or the courts of the country you live in.