GENERAL TERMS OF SERVICE FOR USERS OF THE GETT PLATFORM – UNITED KINGDOM
Version: 1.0
Effective from: 25 January 2023
1. About Gett
The Gett Platform is operated by GT Gettaxi (UK) Limited, a company incorporated and registered in England and Wales with company number 07603404, with its registered office at Elm Yard, 13-16 Elm Street, London WC1X 0BJ, United Kingdom. For further information on how to get in touch with Gett, please see clause 20 (How to contact us) below.
2. Definitions used in these Terms
In these Terms (including the Schedules), unless otherwise defined the following capitalised terms shall have the meanings given to them below:
Account means a Passenger’s individual account within the Gett Platform.
App means the mobile application made available by Gett for download on certain portable electronic devices through recognised stores including Apple Store and Google Play, through which Booking Requests can be made.
Applicable Laws means all laws, regulations and legally-binding rules and guidelines applicable to the services provided in connection with these Terms (including the Transportation Services) as amended and in force from time to time.
B2B Client the legal entity or other form of organisation that has entered into a Business Agreement and that is not a Designated Client.
B2B PHV Services means Intermediary Services in respect of PHV Transportation Services provided to a Business Passenger (acting on behalf of a B2B Client) pursuant to a Business Agreement between Gett and a B2B Client.
Base Fare means the base fare for the Transportation Services excluding any Extras (and in relation to a Taxi Booking in particular, the Meter Fare).
Booking means a confirmed Booking Request.
Booking Confirmation has the meaning given in clause 6.3.
Booking Information means any information required to be shared with one or more Fulfilment Partners and Drivers for the purposes of allocating and processing your Booking (including pick-up and drop-off location).
Booking Request means a request for Transportation Services submitted through the Gett Platform.
Business Agreement means a contract between Gett and a Business Client governing the terms on which Gett makes available the Gett Platform and provides other services to such client.
Business Client means a B2B Client and/or a Designated Client, as applicable.
Business Passenger means an individual authorised by a Business Client to use the Business Services.
Business Services means Business Taxi Services, B2B PHV Services and/or Designated Client PHV Services (as applicable).
Business Taxi Services means Intermediary Services in respect of Taxi Transportation Services provided to a Business Passenger (acting on behalf of a Business Client) pursuant to a Business Agreement.
Charges means the Base Fare and any Extras (plus VAT where applicable), payable by the Customer in relation to a Booking.
Common Terms has the meaning given in clause 4.2.
Consumer Taxi Services means the Intermediary Services provided to an individual, acting in a personal capacity, who makes a Taxi Booking through the App.
Customer means a Passenger or Business Client, as applicable.
Designated Client means a legal entity or other form of organisation to which Gett has agreed to provide Designated Client PHV Services (whether or not in combination with other services), as further described in Schedule 4.
Designated Client PHV Services means the Gett Operator Services provided by Gett to a Designated Client in accordance with Schedule 4.
Driver means (i) in relation to Taxi Services, the Taxi Driver, and/or (ii) in relation to PHV Services, the PHV driver provided by the PHV Operator.
Extras means any fees and charges incurred by a Customer in respect of a Booking other than the Base Fare, including but not limited to, where applicable, high demand fees, airport charges, Central London fees, technology fees, minimum price top-up, cancellation and waiting fees, soiling fees and tips.
Fulfilment Partner a third party transportation services provider that carries out a Booking, being either a PHV Operator (in relation to PHV Transportation Services) or a Taxi Driver (in relation to Taxi Transportation Services).
Gett, us, we, our GT Gettaxi (UK) Limited, trading as “Gett”.
Gett Group means Gett and any of its affiliated companies.
Gett Operator Services means, in the context of Designated Client PHV Services:
(a) Gett accepting (as principal) the Booking Request of a Designated Client; and
(b) Gett contracting with the Designated Client (as principal) to provide the PHV Transportation Services for the Booking.
Gett Person means any member of the Gett Group and each of their respective employees, contractors, officers, members and shareholders.
Gett Platform means the App, the Web Portal and/or telephone booking service operated by Gett to facilitate Bookings.
Intermediary Services means the intermediary services performed by the Gett Platform in connecting Customers to Fulfilment Partners. When performing Intermediary Services, Gett does not accept Booking Requests (either on its own behalf or on behalf of a Fulfilment Partner), but instead acts in an intermediary capacity to facilitate the Booking made between the Customer and the Fulfilment Partner.
Journey means the Taxi or PHV journey pursuant to a Booking.
London Area means the Greater London Authority area regulated by TfL in relation to taxi and PHV services.
Losses means any losses, damages, liabilities, costs or expenses suffered or incurred, and, in each case, any claims (including third-party claims) or actions in respect thereof.
Meter Fare means the amount showing on the Taxi meter at completion of the Taxi Journey (including any amounts permitted to be added to or included in the meter fare as prescribed under Applicable Law).
Notification means a written notification through the Gett Platform, which may include a push notification in the App or Web Portal, SMS text message or e-mail.
Passenger means an individual passenger (whether a consumer using the Consumer Taxi Services or a Business Passenger) who uses the Transportation Services pursuant to a Booking made by them or on their behalf.
Passenger Obligations has the meaning given in clause 9.1.
PHV means a licensed private hire vehicle, which includes vehicle types such as executive cars, chauffeur services, limousines and minicabs.
PHV Booking / Booking Request means a Booking/Booking Request for PHV Transportation Services.
PHV Contract has the meaning given in Schedule 3, paragraph 1.1.
PHV Operator means a third party PHV operator licensed under Applicable Law.
PHV Operator Terms has the meaning given in paragraph 1.1 of Schedule 3.
Pre-Booking Confirmation has the meaning given in clause 6.2.
Service Area means all regions in the United Kingdom where Transportation Services are shown as available within the Gett Platform from time to time.
Services means services provided by Gett as described in these Terms (excluding, for the avoidance of doubt, any Transportation Services).
Taxi means a hackney carriage licensed in accordance with Applicable Law (and in London sometimes referred to as a ‘black cab’ or ‘black taxi’).
Taxi Booking / Booking Request means a Booking/Booking Request for Taxi Transportation Services.
Taxi Contract has the meaning given in Schedule 1 or Schedule 2, as applicable.
Taxi Driver means a third party, self-employed individual who is registered and licensed under Applicable Laws as a provider of Taxi services.
Taxi Services means Consumer Taxi Services and Business Taxi Services.
Terms these General Terms of Service for Users of the Gett Platform, as amended from time to time by us in accordance with clause 18.
TfL means Transport for London.
Third Party Passenger means an individual using Transportation Services under a separate Passenger’s Booking.
Transportation Services means the ground transportation services provided by a PHV Operator (PHV Transportation Services) and/or Taxi Driver (Taxi Transportation Services), as applicable, pursuant to a Booking.
VAT means all value added, sales, use or similar taxes in any jurisdiction.
Web Portal means the web-based booking portal made available by Gett to Business Clients.
you, your means the Customer in relation to a Booking.
3. Introduction
3.1 These Terms, together with the other documents referred to in them (see clause 4 below), govern your use of the Gett Platform and any services provided to you by Gett. Please read them carefully before you start to use the Gett Platform or make a Booking Request. If you do not agree to these Terms, you must not use the Gett Platform.
3.2 By clicking/tapping the acceptance box/prompt and continuing to use the Gett Platform, you indicate that you agree to and accept these Terms (as they may be updated from time to time), and you are entering into a legally binding contract with Gett.
3.3 If you need to contact us for any reason, you can do so by e-mailing us at customercare.uk@gett.com or via the customer support function in the App or Web Portal.
3.4 The current version of these Terms can always be found in the App, in the Web Portal and on our website (www.gett.com).
4. Services we offer & applicable terms
4.1 The table below sets out the categories of Services offered by Gett in the United Kingdom, together with the Schedule of service-specific terms which applies to each category. If you are unsure about which category of Services applies to you, please contact us for further information before continuing to use the Gett Platform.
| Category | Services provided by Gett | Specific terms applicable |
| Consumer Taxi Services | Intermediary Services | Please refer to Schedule 1 |
| Business Services, comprising: | ||
| (a) Business Taxi Services | Intermediary Services | Please refer to Schedule 2 |
| (b) B2B PHV Services | Intermediary Services | Please refer to Schedule 3 |
| (c) Designated Client PHV Services | Gett Operator Services | Please refer to Schedule 4 |
4.2 The general terms contained in clauses 5 to 23 below (the Common Terms) apply to all Services unless otherwise stated.
4.3 In addition to these Terms, the following legal terms may apply to your use of the Services:
4.3.1 Privacy Policy: our Privacy Policy describes how we process, manage and protect your personal data. Looking after your data is one of our top priorities. If you have any concerns or questions regarding your data, please do not hesitate to contact us using the contact information specified in the Privacy Policy.
4.3.2 App store terms: the terms of the mobile or software application store from which you download the App, including the Apple Store and Google Play.
4.3.3 Taxi Contract terms: in relation to Taxi Services, the terms of the Taxi Contract will apply. Please see the clause headed ‘Contractual relationships’ in Schedules 1 and 2 for more information.
4.3.4 PHV Operator Terms: in relation to B2B PHV Services, the PHV Operator Terms will apply in relation to the Transportation Services. Please see Schedule 3 paragraph 1 (Contractual relationships) for more information.
4.3.5 Business Agreement: in the context of Business Services, the terms of the relevant Business Agreement will apply. Please see clause 10 (Business Services) for more information.
GENERAL TERMS APPLICABLE TO ALL SERVICES & BOOKINGS
In addition to the service-specific terms set out in Schedules 1-4, the provisions below apply to all categories of Services and all Bookings:
5. Contractual relationships
5.1 There are important differences in how the contractual relationships operate under the different categories of Services we provide. For more information, please refer to the clause headed Contractual relationships in the relevant Schedule. By way of summary:
5.1.1 For all Taxi Services, Gett provides only Intermediary Services, acting as an intermediary between the Customer and the Taxi Driver. The Taxi Driver provides the Transportation Services as principal under the Taxi Contract.
5.1.2 For B2B PHV Services, Gett provides only Intermediary Services, acting as an intermediary between the Business Client and the PHV Operator. The PHV Operator provides the Transportation Services as principal under the PHV Contract.
5.1.3 For Designated Client PHV Services, Gett provides the Gett Operator Services pursuant to the Business Agreement, with the Transportation Services being subcontracted by Gett to the third-party PHV Operator.
6. Booking process & driver allocation
6.1 When you submit a Booking Request, we will attempt to allocate your Booking Request to an available Fulfilment Partner. By submitting a Booking Request, you consent to your Booking Information being passed to one or more Fulfilment Partners in accordance with our Privacy Policy.
6.2 You will receive an initial Notification once your Booking Request has been received and is being processed (Pre-Booking Confirmation). The Pre-Booking Confirmation is for information purposes only and does not indicate that a Booking Request has been formally accepted.
6.3 You will receive a further Notification (Booking Confirmation) once your Booking Request has been formally accepted (i) by Fulfilment Partner, in the case of Intermediary Services, or (ii) by Gett, in the case of Designated Client PHV Services. A Booking is created at the time of the Booking Confirmation.
6.4 We will attempt to allocate a suitable Fulfilment Partner to your Booking Request based on location, Driver availability and a range of other factors. We cannot guarantee that any Drivers will be available at any given time, that your Booking Request will be accepted, or that you will always be allocated the closest Driver.
7. Cancellations
7.1 If a Booking is cancelled, a cancellation fee may be payable. Please refer to the relevant Schedule for details of the cancellation policy that applies to each category of Services.
7.2 Occasionally we or a Fulfilment Partner may need to cancel or amend a Booking and/or create a replacement Booking. If that happens, we will notify you through the Gett Platform and, if required, attempt to find another Fulfilment Partner to carry out your Booking. However, we cannot guarantee that we will be able to do so in all cases and we reserve the right to cancel any Booking without paying compensation.
8. Fees, charges & payment
8.1 By using the Services, a Customer agrees to pay the Charges and VAT (where applicable). A summary of the Charges payable in relation to each category of Services is set out in the relevant Schedule. To the extent VAT is chargeable, it will be clearly indicated within the Gett Platform whether the Charges shown are inclusive or exclusive of VAT.
8.2 Fare estimates
8.2.1 Before submitting a Booking Request through the Gett Platform, the Customer will be provided with an estimate of the cost of the Booking (a Fare Estimate) based on the information provided in the Booking Request. We will attempt to provide a Fare Estimate that is as accurate as possible based on the information available at the time of calculation, but the Customer will always remain responsible for paying the total Charges incurred after each Booking, including (i) any Extras that were not included or only partially included in the Fare Estimate, even if they were ascertainable at the time of the Booking Request, and (ii) the total final Base Fare for the journey, reflecting any adjustments or changes made in the course of the Booking (including any adjustments under clause 8.2.4).
8.2.2 The original Fare Estimate will be invalidated if you ask the Driver to make changes to the original route, destination or other changes such as unscheduled stops.
8.2.3 We will not be responsible for inaccurate Fare Estimates resulting from the provision of inaccurate information by the Customer.
8.2.4 In relation to PHV Bookings, we and/or the Fulfilment Partner reserve the right to adjust the Base Fare where the actual distance travelled and/or the duration of the Journey changes significantly.
8.3 All payments to us (whether acting on our own behalf or on behalf of a Fulfilment Partner) are payable without set-off, counterclaim, deduction or withholding, except as may be required by law.
8.4 After the Journey, you may be given the option to pay a tip to the Driver in addition to the other Charges. If you would like to automatically add a tip to each Booking, you can do so in the Payment Settings section of the App. The tip amount for any particular Booking can be adjusted during the Booking.
8.5 Cash payments are not permitted under any circumstances. Gett will not be responsible for any cash payments made to Drivers.
8.6 If you think you may have been billed any amount incorrectly, please contact us as soon as possible.
8.7 We may from time to time run promotional offers, bonuses, reward and loyalty schemes (Promotions). All Promotions are offered at our sole discretion, are revocable by us at any time, and will be subject to specific terms and conditions details of which will be included on our website or in the App.
9. Passenger obligations
9.1 The obligations in this clause 9 (the Passenger Obligations) apply to all Passengers (and Third Party Passengers for whom they are responsible under clause 13.5), irrespective of the category of Services being provided unless expressly stated otherwise.
9.2 You must be at least 18 years of age to set up an Account and use any of the Services, provided that:
9.2.1 minors may use Transportation Services only if accompanied by a parent or guardian;
9.2.2 unaccompanied minors are not permitted to use any Transportation Services except, in the context of Designated Client PHV Services, in accordance with any express arrangement for transportation of unaccompanied minors under the applicable Business Agreement.
9.3 You agree to:
9.3.1 comply with the Passenger Conduct rules in clause 9.4.
9.3.2 comply with these Terms and all Applicable Laws relating to your use of the Services; and
9.3.3 notify us immediately if you believe a Fulfilment Partner has breached any of their obligations to you or any Applicable Laws.
9.4 Passenger Conduct.
In relation to all Bookings, you must:
i. wear a seatbelt at all times while in the vehicle;
ii. not transport (i) any goods of high value (whether or not accompanied by a Passenger), or (ii) any illegal or dangerous goods;
iii. not smoke (including e-cigarettes) or consume alcohol;
iv. not behave in a disorderly, inappropriate, threatening or abusive manner (including in all communications with Drivers and customer support personnel);
v. not cause any damage to, or cause a vehicle to be dirtied or soiled in any way;
vi. not film or record the Driver while inside the vehicle;
vii. not distract the Driver or cause any danger to other road users; and
viii. load and unload your own luggage, provided that Drivers may assist at their discretion and at your sole risk.
9.5 A Fulfilment Partner will be entitled to refuse to provide Transportation Services (including cancelling a Booking) if they, in their reasonable discretion, believe that a Passenger is in breach or clearly intends to breach any of the Passenger Obligations. Bookings cancelled as a result of a breach of the Passenger Obligations may be subject to a cancellation fee.
9.6 Neither Gett nor the Fulfilment Partner will be liable for any Losses incurred by a Customer resulting from a breach of the Passenger Obligations. You acknowledge that your use of the Services (and the services of any Fulfilment Partner) may be temporarily suspended and/or permanently blocked in the event of sufficiently serious or persistent breaches of the Passenger Obligations, at the sole discretion of Gett or the relevant Fulfilment Partner.
10. Business Services
10.1 When you use the Services in your capacity as a Business Passenger, you agree that (a) you are acting on behalf of your associated Business Client and not in your personal capacity, and (b) that your use of the Services is subject to the terms of the applicable Business Agreement in addition to these Terms. In the event of any conflict or inconsistency between these Terms and the applicable Business Agreement, the terms of the Business Agreement will take precedence.
10.2 The specific terms applicable to Business Services are set out in Schedule 2 (Business Taxi Services), Schedule 3 (B2B PHV Services) and Schedule 4 (Designated Client PHV Services).
11. Queries & complaints
11.1 For any queries, issues or complaints relating to the Services, please contact us via the contact function within the Gett Platform or via e-mail (customercare.uk@gett.com). In relation to the Transportation Services, we will act as an intermediary between you and the Fulfilment Partner to assist with any queries.
11.2 In particular, if you have safety concerns relating to any vehicle or Driver, or concerns about the behaviour or suitability of any Driver, please contact us immediately.
12. Lost property
12.1 Please notify us as soon as possible if you believe you may have left any personal items in a vehicle. We will act as an intermediary between you and the Fulfilment Partner to assist with any lost property enquiries as best we can, but we cannot be held liable for any Loss resulting from items being left behind in any vehicle.
13. Your account
13.1 In order to set up an Account to access the Services, you will need to download the App to a suitable electronic device. As part of the Account registration process, each individual Account holder is required to provide us with the following information:
13.1.1 Consumer Taxi Services: First name and last name, valid telephone number, e-mail address and at least one valid method of payment.
13.1.2 Business Services: First name and last name, e-mail address.
13.2 You confirm that all the information you provide to us for the purposes of your Account is valid, lawful and accurate at the time it is provided.
13.3 You are responsible for keeping your Account and login information secure. You must not allow anyone else to use your Account, and you should notify us immediately if you think your Account or login information may have been compromised. We cannot be held responsible for any fraudulent or unauthorised use of the Services under your Account.
13.4 You may not create more than one Account per Passenger (provided that, if applicable, you may hold a separate Account in your capacity as a Business Passenger and a user of Consumer Taxi Services respectively). We reserve the right to deactivate Accounts that we suspect of being duplicate or additional Accounts associated with a single individual.
13.5 The Passenger in relation to a Booking bears full responsibility for any Third Party Passenger travelling under the same Booking, including with respect to compliance with the Passenger Obligations, as if that Third Party Passenger was themselves the Passenger.
13.6 Details regarding your past Bookings can be found in the Rides section of the App or the Web Portal. If you have any queries regarding a past Booking please contact us.
14. Intellectual property & cybersecurity
14.1 Subject to these Terms, we grant you a limited, revocable, non-transferable, non-sublicensable and non-exclusive licence to use the App and the Web Portal solely in connection with your use of the Services. All intellectual property rights relating to the Gett Platform (including modifications and updates from time to time) will remain at all times vested in Gett or its affiliates.
14.2 You agree not to:
14.2.1 use the Gett Platform for any illegal or malicious purpose, or in any way that could damage, overburden or compromise Gett’s systems and information;
14.2.2 infringe the intellectual property rights of any member of the Gett Group, or those of any third party in connection with your use of the Services (and you must notify us promptly if you become aware of any such claims or allegations);
14.2.3 use any trade marks of the Gett Group without Gett’s express prior written consent;
14.2.4 resell, transfer, distribute or otherwise provide unauthorised access to the Services to any third party;
14.2.5 introduce any viruses or other harmful or malicious code into the Gett Platform; reverse engineer, decompile, disassemble or otherwise attempt to defeat or circumvent any software protection mechanisms in the Gett Platform; or attempt to derive the source code from the Gett Platform;
14.2.6 use or attempt to use any engine, software or other mechanism to collect or harvest data from the Gett Platform or otherwise in relation to the Services.
14.3 The Gett Platform may link to other websites, apps or materials owned and controlled by third parties, for which Gett is not responsible and which you access at your sole risk (including in relation to any personal information you may share with such third parties).
15. Technical requirements
15.1 In order to use the Services, your device must meet the minimum technical requirements required for use of the App.
15.2 You acknowledge that your device settings must permit geo-location data to be used by the App in order for us to provide the Services.
16. Data privacy
By using the Services, you consent to Gett processing your personal information in connection with the Services in accordance with data protection laws and our Privacy Policy. Please refer to the Privacy Policy for detailed information on how we process, manage and safeguard your data.
17. Modern Slavery
Gett is committed to ensuring that all of its suppliers and Fulfilment Partners maintain a zero-tolerance policy to modern slavery and human trafficking practices and have robust processes in place to identify and monitor areas at risk of these practices. Please see our Modern Slavery Statement for more information.
18. Changes to these Terms
We may, in our sole discretion, make changes to these Terms at any time. We will notify you of any changes by way of a Notification when you next use the App and/or by e-mail. If you do not accept any changes notified to you, you may lose access to certain Services and we may be required to close your Account, but we will notify if that is the case.
19. Updates to the App
Occasionally you may be required to update the App. To ensure that you always have access to the latest features and functionality of the Gett Platform, and the latest security updates, please ensure that you are always using the latest version of the App. In some cases, if you are not using the latest version you may be unable to access the Services.
20. How to contact us
20.1 If you need to contact us for any reason, you can do so by sending an e-mail to customercare.uk@gett.com or through the contact function in the Gett Platform.
20.2 If we need to contact you, we will do so by telephone or in writing using the contact details you have provided to us through your Account (or, for Business Passengers, through the designated contact within your organisation in accordance with the Business Agreement). By communicating with us electronically, you acknowledge that electronic communications from us sent via the Gett Platform (including Notifications) constitute communications in writing for all legal purposes.
21. Termination of the contract between us
21.1 We may, at our sole discretion, suspend or terminate your Account with immediate effect at any time if:
(a) you materially breach these Terms or fail to provide any information we require to set up your Account and provide the Services;
(b) you have not logged into your Account for more than 6 months;
(c) we suspect fraudulent, unauthorised or unlawful activity in relation to your Account and/or your use of the Services;
(d) you fail to pay any amount you owe us and it remains unpaid more than 14 days after we have sent you a reminder;
(e) we consider that such action is necessary or prudent, in our sole discretion, for the safety or security of other users of the Services, Fulfilment Partners and Drivers, and/or for continued good operation of any of the Services,
and we may, at our sole discretion, temporarily or permanently disable your access to the Gett Platform and any Services in the circumstances described in subsections (c) to (e) (inclusive) above. If we take action to suspend or terminate your Account we will notify you (if legally permissible to do so).
21.2 If we terminate a Passenger’s Account in accordance with this clause 21, this means that the contract between Gett and the Passenger based on these Terms is also terminated and the Passenger must cease to use the Gett Platform and any Services.
21.3 In relation to an Account held by a Business Passenger, Gett will notify the Business Client in writing in advance of taking any action under this clause 21.
22. Confidentiality
You must not use or disclose to any third party any confidential, non-public and/or proprietary information relating to (i) the Gett Platform, (ii) the business and operations of the Gett Group, (iii) any Gett Person, and/or (iv) any Fulfilment Partner, Driver, any other Passenger or other user of the Services, including Booking Information and Driver information, that may be made available to you in connection with the Services, for any purpose except strictly as necessary for the purpose of receiving the Services in accordance with these Terms.
23. General provisions
23.1 Interpretation of these Terms
23.1.1 Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
23.1.2 A reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time and shall include all subordinate legislation made from time to time under that statute or statutory provision.
23.1.3 Headings used shall not affect the interpretation of these Terms. References to sections, clauses and Schedules are to the sections, clauses and Schedules of these Terms.
23.1.4 In the event of any conflict or inconsistency between the Common Terms and the provisions of any Schedule, the terms of the Schedule will prevail.
23.2 We can transfer our contract with you. We can transfer our rights and obligations under these Terms to another organisation. We will tell you in writing if this happens and, if you are a consumer, we will ensure that the transfer won’t affect your rights under these Terms. In relation to Business Services, this clause 23.2 does not apply and the parties’ rights relating to such transfers will be governed by the Business Agreement.
23.3 You need our consent to transfer your contract with us to someone else. You need our agreement to transfer your rights under these Terms to someone else and it’s up to us whether we give it.
23.4 Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you are not allowed to, but that doesn’t mean we can’t do it later.
23.5 We are not responsible for events beyond our control. We will not be in breach of our obligations to you, nor responsible for compensating you, for any delay or failure to perform the Services that results from events, circumstances or causes beyond our control. In such cases we will notify you as soon as possible and where possible take steps to minimise the delay.
23.6 If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these Terms are unlawful, the rest will continue to apply. To the extent that any provision of these Terms is deemed unlawful for any reason, the relevant provision will be deemed amended to the extent required in order for the provision to cease to be unlawful.
23.7 Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
23.8 Governing law & dispute resolution. These Terms are governed by English law. In relation to Consumer Taxi Services, please see the Schedule 1 for details on how disputes are dealt with and where you can bring legal proceedings if you need to. For Business Services, the applicable dispute resolution provisions are set out in the Business Agreement.
SCHEDULE 1: Consumer Taxi Services
This Schedule contains the terms that apply to Consumer Taxi Services.
1. Contractual relationships
1.1 When a Taxi Booking is accepted by the Taxi Driver, an independent legal contract is created between you and the Taxi Driver for the performance of the Taxi Transportation Services (in this Schedule, this is referred to as the Taxi Contract). The Taxi Contract is governed by the laws and regulations applicable to Taxi Transportation Services in the relevant country/region, and (in the following order of precedence should a conflict arise between them) (i) these Terms and (ii) the terms of the specific Booking.
1.2 The Taxi Driver has appointed Gett to be commercial agent in collecting the Base Fare and any Extras payable to the Taxi Driver, and to act as selling agent by offering the Taxi Driver’s services through the Gett Platform. For the avoidance of doubt, Gett is acting as agent on behalf of the Taxi Driver in those two circumstances only and for those limited purposes only. You acknowledge that Gett processes Bookings, collects payment and provides certain customer support services in relation to the Taxi Transportation Services, but is not a party to the Taxi Contract or a provider of the Taxi Transportation Services.
1.3 When you make a Taxi Booking Request, you are making an offer to purchase the Taxi Transportation Services in accordance with these Terms and the Taxi Contract.
2. The Consumer Taxi Services
2.1 We will provide the Consumer Taxi Services to you with reasonable care and skill.
2.2 The Taxi Driver is responsible for:
2.2.1 performing the Transportation Services with reasonable care and skill, in accordance with good industry practice and in compliance with Applicable Laws at all times;
2.2.2 holding a current and valid hackney carriage licence, and maintaining all insurances required by Applicable Law to provide the Transportation Services;
2.2.3 ensuring that the vehicle used to provide the Transportation Services has a current and valid hackney carriage vehicle licence and otherwise meets the requirements of Applicable Law;
2.2.4 using reasonable endeavours to achieve any estimated pick-up and drop-off times specified in the Booking (provided that neither Gett nor the Taxi Driver will be responsible for any Losses that you might incur resulting from a failure to meet any agreed timeframe or deadline),
(together, the Taxi Driver Obligations).
2.3 You must inform us as soon as possible if you believe a Taxi Driver has failed to comply with any of the Taxi Driver Obligations.
3. Passenger obligations
The obligations and restrictions set out in clause 9 of the Terms (Passenger obligations) apply to your use of Consumer Taxi Services – please read them carefully.
4. Fees & charges
4.1 By making a Taxi Booking you agree to pay the applicable Charges summarised in the table below. We reserve right to introduce new charges and add/remove Extras from time to time, but we will always notify you clearly of any such changes.
| Charge | Description |
| Meter Fare | The final Meter Fare for a Journey is input by the Taxi Driver to the Gett Platform at the end of the Journey. Gett acts on behalf of the Taxi Driver to facilitate the payment of the Meter Fare by the Customer to the Taxi Driver. |
| Service Fee | This is a fee levied by Gett for the provision of the Intermediary Services (including for the convenience of booking Transportation Services through the Gett Platform). |
| High Demand Fee | This is a fee levied by Gett during periods of high demand to help us ensure that the Gett Platform remains as effective as possible in finding you a Taxi Driver at these times. You will always be shown an estimate of the High Demand Fee before you place your Booking Request. |
| Cancellation Fees & Waiting Time | After a Booking has been confirmed, you may cancel it through the Gett Platform. Cancellations may incur a cancellation fee levied by Gett in accordance with our Cancellation Policy for Consumer Taxi Services. |
| Soiling Fee | This is a fee to cover the reasonable cost of cleaning or repairing a vehicle that has been damaged or soiled by a Passenger in the course of a Booking. The fee is subject to any limits prescribed by Applicable Laws. Gett acts on behalf of the Taxi Driver to facilitate the payment of the Soiling Fee by the Customer to the Taxi Driver. |
4.2 Gett may from time to time pay incentives, bonuses or other payments to Taxi Drivers (including in connection with Driver promotions), but such payments will not be for the provision of Transportation Services.
5. Payment
5.1 You agree to pay the Charges to Gett in accordance with these Terms.
5.2 The portion of the Charges due from the Customer to the Taxi Driver is collected by Gett on behalf of the Taxi Driver. You acknowledge that, for legal purposes, the Taxi Driver assigns their payment claim against a Customer to Gett under a contract between Gett and the Taxi Driver. Gett is not a provider of payment services to the Customer or to the Taxi Driver, but we facilitate the collection by Taxi Drivers of the claims they have assigned to us.
5.3 Payments must be made by credit or debit card through the secure payments function in the App. You authorise Gett to take payment of the Charges from the active payment card registered from time to time under your Account. We may make a pre-authorisation transaction on a payment card for security and card validation purposes. You confirm that all payment data that you provide is valid, lawful, accurate and up-to-date. You may add and remove payment methods in the Payment Settings section of the App. We are not responsible for any charges you may incur resulting from insufficient funds being available on a payment card.
5.4 We will send you a receipt by e-mail after each payment we receive from you, which will include a breakdown of the Charges and payment taken. All receipts not challenged or disputed within 30 days from the date of issue will be deemed accepted (without affecting your statutory rights).
5.5 All Charges become due and payable on completion of a Booking, or as soon as notified to you following the Booking.
6. Liability & disclaimers
6.1 Our liability to Passengers. Subject to these Terms, we acknowledge our responsibility to you for foreseeable loss and damage caused by us breaching our legal obligations to you in relation to the Consumer Taxi Services. Loss or damage is foreseeable if it is either obvious that it will happen or if, at the time these Terms were accepted, both we and you knew it might happen.
6.2 Limitation of liability in relation to Transportation Services & Taxi Drivers
6.2.1 You acknowledge that Gett is solely providing the Intermediary Services and that Gett and its affiliates are not transportation providers. Gett does not control, manage or direct any Taxi Drivers.
6.2.2 Neither Gett nor any Gett Person will bear liability, whether to Passengers, Third Party Passengers or otherwise, for:
(a) a Taxi Driver’s failure to comply with any of the Taxi Driver Obligations;
(b) the acts or omissions of a Taxi Driver;
(c) the quality, suitability or ability of any Taxi Driver, or the condition of any vehicle used for the Transportation Services,
and you agree that the entire risk arising out of your use of the Transportation Services, and any other services requested or obtained from a Taxi Driver, is borne by you.
6.2.3 The sole responsibility for ensuring that (a) the Taxi Driver, and (b) the vehicle used for the Transportation Services, are fully licensed and insured in accordance with Applicable Law rests with the Taxi Driver. Gett accepts no liability to Passengers for any failure by a Taxi Driver to maintain, or comply with any conditions of, any licences, consents, authorisations and insurances required by Applicable Law for performance of the Transportation Services.
6.3 Disclaimer of liability in relation to the Gett Platform and Services
6.3.1 The Gett Platform and the Services are provided “as is” and “as available”. Gett disclaims all representations and warranties, express, implied, or statutory, not expressly set out in these Terms, including any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
6.3.2 Gett makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability or availability of any of the Services, or that the Services will be uninterrupted, error-free, or free of viruses or other harmful code or components. The material displayed in the Gett Platform is provided without any guarantees as to its accuracy.
6.3.3 You acknowledge that there are risks associated with the use and transmission of information over public networks, and Gett cannot be held liable for Losses resulting from such risks that are outside of its reasonable control (including cyber attacks and other malicious actions).
6.4 Exclusion of certain types of losses. Subject to clause 6.5, Gett shall not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, costs of procuring substitute services, lost data, personal injury or property damage in connection with any use of the Services, even if Gett has been advised of the possibility of such damages.
6.5 Liabilities not limited or excluded. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited by English law, including Gett’s liability for death or personal injury arising from its negligence, or liability for fraud or fraudulent misrepresentation by Gett.
6.6 Liability cap. Subject to clause 6.5, Gett’s total liability to any Passenger in connection with these Terms and the Services, however arising, whether in tort (including negligence), breach of contract, misrepresentation, restitution or otherwise, shall be limited to the higher of:
6.6.1 £250 (two hundred and fifty pounds sterling); and
6.6.2 150% of the Charges payable under the Booking in relation to which the liability arose.
7. Duration & termination
The contract between you and us based on these Terms comes into force when you create an Account, and will continue for as long as you use the Gett Platform or any of the Services. You may terminate your contract with us at any time by permanently deleting the App on all of your devices and/or using the Delete Account function in the App. On termination, any amounts due by one party to the other will immediately (if not already) become due and payable. Some of these Terms may continue to apply after the contract has terminated, including obligations to pay any amounts owed to us.
8. Changes to the Services; Access to the Gett Platform
8.1 We may make changes to the Services and the Gett Platform from time to time, including to add new features, repair bugs, improve performance, amend the Service Area and upgrade security.
8.2 We may need to suspend access to the Gett Platform (whether for certain Customers only or universally) and reserve the right to do so at any time and for any reason, including in the event of technical issues or for planned maintenance. Wherever possible we will give you advance notice of any such downtime.
8.3 We reserve the right to withdraw the Gett Platform at any time without liability to you, but we will notify you in writing if we do so.
9. Disputes
9.1 In the event of a dispute between us, you always have the option of bringing legal proceedings against us – see clause 9.2 below. Alternatively, if we both agree to it in writing, we can refer to the dispute to a form of alternative dispute resolution that we both agree on. Alternative dispute resolution is an process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. It can sometimes be quicker and cost less than going to court. If you’re not satisfied with the outcome you can still go to court.
9.2 Wherever you live, you can bring claims against us in the courts of England and Wales and if you live in Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of England and Wales or the courts of the country you live in.
SCHEDULE 2: Business Taxi Services
This Schedule contains the specific terms that apply to Business Taxi Services.
1. Contractual relationships
1.1 The key contractual relationships created on each Booking for Business Taxi Services are:
(1) Contract between Gett and the Business Client (including, where applicable, the Business Passenger acting on behalf of the Business Client), for provision of the Intermediary Services. This contract is governed by the Business Agreement and these Terms (and in the event of a conflict or inconsistency between those agreements, the Business Agreement will take precedence).
(2) Contract between (a) the Taxi Driver and (b) the Business Client (including, where applicable, the Business Passenger acting on behalf of the Business Client) for provision of the Taxi Transportation Services (for the purposes of this Schedule, the Taxi Contract). The Taxi Contract is governed by the laws and regulations applicable to the provision of Taxi Transportation Services in the relevant jurisdiction and these Terms. Each Booking creates a separate and independent Taxi Contract.
1.2 The Taxi Driver has appointed Gett to be commercial agent in collecting the Base Fare and any Extras payable to the Taxi Driver, and to act as selling agent by offering the Taxi Driver’s services through the Gett Platform. For the avoidance of doubt, Gett is acting as agent on behalf of the Taxi Driver in those two circumstances only and for those limited purposes only. You acknowledge that Gett processes Bookings, collects payment and provides certain customer support services in relation to the Taxi Transportation Services, but is not a party to the Taxi Contract or a provider of the Taxi Transportation Services.
1.3 Each Taxi Booking Request made by or on behalf of a Business Passenger constitutes an offer by the Business Client to purchase the Taxi Transportation Services in accordance with these Terms and the Taxi Contract.
1.4 Gett may from time to time pay incentives, bonuses or other payments to Taxi Drivers (including in connection with Driver promotions), but such payments will not be for the provision of Transportation Services.
2. Status of the Business Agreement; Liability
2.1 Together with these Terms, the terms of the Business Agreement govern the Business Taxi Services. In the event of a conflict or inconsistency between these Terms and the Business Agreement, the Business Agreement will take precedence.
2.2 In relation to Business Taxi Services, notwithstanding any contrary provision of the Common Terms:
2.2.1 The applicable fees and charges (including cancellation & waiting time policies) for Business Taxi Services, and associated payment terms, are governed solely by the Business Agreement. To the extent not expressly agreed in a Business Agreement, the fees and charges set out in the table in Schedule 1 will apply by default. In relation to payment of Charges to the Taxi Driver, paragraph 5.2 of Schedule 1 applies equally to Business Taxi Services.
2.2.2 Gett’s liability with respect to Business Clients is governed solely by the Business Agreement.
2.2.3 Gett’s liability with respect to Business Passengers is similarly governed by the Business Agreement, on the basis that a Business Passenger acts on behalf of its associated Business Client when using the Services. By receiving any Services and/or Transportation Services, each Business Passenger acknowledges and agrees that neither Gett nor any Gett Person will be liable to such Business Passenger in an individual capacity, whether in contract, tort (including negligence) or otherwise, in respect of such services; provided that nothing in this paragraph will limit or exclude any liability that cannot be limited or excluded under English law.
2.2.4 Business Passengers must comply with the Common Terms (including the Passenger Obligations) when using the Services.
SCHEDULE 3: B2B PHV Services
This Schedule contains the specific terms that apply to B2B PHV Services.
1. Contractual relationships
1.1 The key contractual relationships created on each Booking for B2B PHV Services are:
(a) Contract for Intermediary Services (Gett – B2B Client). This is the contract between Gett and the B2B Client for provision of the Intermediary Services, which is governed by the applicable Business Agreement and these Terms.
(b) Contract for PHV Transportation Services (B2B Client – PHV Operator).
(i) This is a contract between the PHV Operator and the B2B Client for provision of the PHV Transportation Services (the PHV Contract).
(ii) The PHV Contract is governed by (i) the laws and regulations applicable to the provision of PHV Transportation Services in the relevant jurisdiction, and (ii) the terms and conditions of the relevant PHV Operator that carries out the Booking (the PHV Operator Terms, as further described in paragraph 2 below).
(iii) Except as expressly provided otherwise in a Business Agreement, the sole recourse of a B2B Client and/or Business Passenger in relation to the PHV Transportation Services will be against the PHV Operator under the PHV Contract.
(iv) Each Booking creates a separate and independent PHV Contract.
1.2 The PHV Operator has appointed Gett as its commercial agent to act as an intermediary between the B2B Client and the PHV Operator in relation to the PHV Contract. You acknowledge that Gett processes Bookings, collects payment and provides certain customer support services in relation to the PHV Transportation Services, but is not a party to the PHV Contract or a provider of the PHV Transportation Services.
1.3 Each PHV Booking Request constitutes an offer by the B2B Client to purchase the PHV Transportation Services in accordance with these Terms and the PHV Contract.
2. PHV Operator Terms
2.1 In relation to each PHV Operator specified on Gett’s Third Party PHV Operator Terms webpage at the time of Booking, the applicable PHV Operator Terms will be the standard terms of that PHV Operator as published from time to time on its website. Gett will provide a link to such website on its Third Party PHV Operator Terms webpage, and use its best endeavours to keep the link up-to-date and operational.
2.2 In relation to any PHV Operator that is not specified on Gett’s Third Party PHV Operator Terms webpage, the applicable PHV Operator Terms will be the standard terms published from time to time on Gett’s Default Third Party PHV Operator Terms webpage.
2.3 By proceeding with a Booking, the B2B Client (and the Business Passenger on its behalf) confirms its acceptance of the applicable PHV Operator Terms.
3. Status of the Business Agreement; Liability
3.1 The B2B PHV Services are governed by the applicable Business Agreement and these Terms. Unless expressly provided otherwise in these Terms, the terms of the Business Agreement will prevail in the event of any conflict or inconsistency between these Terms and a Business Agreement.
3.2 In relation to B2B PHV Services, notwithstanding any contrary provision of the Common Terms:
3.2.1 The applicable fees and charges (including cancellation & waiting time policies), and associated payment terms, are governed solely the Business Agreement.
3.2.2 Gett’s liability with respect to Business Clients is governed by the Business Agreement.
3.2.3 Gett’s liability with respect to Business Passengers is governed by the Business Agreement, on the basis that a Business Passenger acts on behalf of its associated Business Client when using the Services. By receiving any Services and/or Transportation Services, each Business Passenger acknowledges and agrees that neither Gett nor any Gett Person will be liable to such Business Passenger in an individual capacity, whether in contract, tort (including negligence) or otherwise, in respect of such services; provided that nothing in this paragraph will limit or exclude any liability that cannot be limited or excluded under English law.
3.2.4 Business Passengers must comply with the Common Terms (including the Passenger Obligations) when using the Services.
4. Specific terms relating to London Area PHV Bookings
For all London Area PHV Bookings, the Booking Confirmation sent to you prior to the start of the Journey will include:
(a) the name of the PHV Operator that will provide the Transportation Services;
(b) the vehicle registration mark (number plate) of the Driver’s vehicle;
(c) the first name of the Driver;
(d) the Driver’s PHV licence number (as shown on the ID worn by the Driver); and
(e) a photo of the Driver (where you are able to receive it).
SCHEDULE 4: Designated Client PHV Services
1. Introduction
1.1 To meet the requirements of certain of its existing clients (referred to as Designated Clients), Gett operates a PHV booking model that differs from the standard B2B PHV Services model. Under the Designated Client PHV Services model, Gett provides Gett Operator Services to the client instead of Intermediary Services.
1.2 The differences between the Gett Operator Services and Intermediary Services relate to the contractual relationships and allocation of responsibilities as between Gett, the client and the PHV Operator carrying out a Booking, as further described below.
1.3 The Designated Client PHV Services model only applies where there is a Business Agreement in place that expressly provides for this model. In all other cases Gett’s standard B2B PHV Services model will apply. If you are unsure as to whether your organisation contracts with Gett as a Designated Client or a standard B2B Client, please contact your Gett account manager or speak to your organisation’s transportation manager.
2. Gett Operator Services
2.1 The Gett Operator Services are governed by (a) the Business Agreement, and (b) these Terms. Unless expressly provided otherwise in these Terms, the terms of the Business Agreement will prevail in the event of any conflict or inconsistency between these Terms and a Business Agreement.
2.2 Pursuant to the Gett Operator Services:
2.2.1 Gett accepts each Booking Request as principal.
2.2.2 Gett subcontracts the provision of the Transportation Services for the Booking to a third-party PHV Operator;
2.2.3 Gett remains responsible for the provision of the Transportation Services to the Designated Client and to the Business Passenger (the “Principal Obligations”), subject to the terms of the Business Agreement.
2.3 Notwithstanding any other provision of these Terms or the Business Agreement, nothing in a Business Agreement will operate to limit or exclude the Principal Obligations owed by Gett to (a) the Designated Client, and/or (b) the Business Passenger, except to the extent permitted by Applicable Law (including applicable TfL regulations from time to time).
3. Contacting us by telephone
Passengers using the Designated Client PHV Services can call us 24 hours a day, 7 days a week, 365 days a year on our dedicated Customer Support line: +44 207 397 4200.
4. Specific terms relating to London Area PHV Bookings
For all London Area PHV Bookings, the Booking Confirmation sent to you prior to the start of the Journey will include:
(a) the name of the PHV Operator that will provide the Transportation Services;
(b) the vehicle registration mark (number plate) of the Driver’s vehicle;
(c) the first name of the Driver;
(d) the Driver’s PHV licence number (as shown on the ID worn by the Driver); and
(e) a photo of the Driver (where you are able to receive it).